James N. Email & Phone Number

Hong Kong Sar

- Liaise daily with airlines, and ground handlers, ensuring positive partnerships and addressing non-operational issues while fostering a collaborative approach with frontline airline employees and business partners.- Facilitate Terminal Working Group Meetings, exchange information among business partners, and report action items to HKG departments.- Participation in the creation, development and management of the Airline and Business partner cross departmental data base.- Collaborate with stakeholders to adhere and maintain Terminal SOPs for airline operations, ensuring compliance and supporting various departmental initiatives.- Support the onboarding of new airlines at HKG, ensuring all start-up requirements are met and coordinating with internal departments.- Participate in cross-functional projects, represent airline interests, support partnerships, and project implementation.

Hong Kong Sar

Hong Kong Sar

Administration- Provide a full spectrum of operational and administrative support to the senior management- Assist the Management in related business activities and implementation of projects and policies- Coordinate with both internal and external parties on daily business operations- Handle business correspondence, meeting minutes and key operation performance reports etcOperation Support, Planning and Development- Oversee day-to-day operations of Airport Auxiliary Services, including but not limited to Meet & Greet service (MAAS), customer support, and operation control. Ensure all airport operations meet company service level and standard requirements.- Collaborate with the Operations Manager to analyze performance data and ensure compliance with key performance indicators (KPIs) set by Airport Authorities.- Partner with functional team heads to drive quality customer experience management and operational excellence, including advising on systems applications and product (SAP) development.- Provide insight and recommendations for designing a strategic plan to enhance overall service delivery processes and improve the customer experience.- Coordinate with Ground Handling Agents (GHAs) to implement enhanced service and security measures.- Handle delays, disruptions, and customer complaints at the frontline, ensuring timely resolution and effective communication with all stakeholders.Recruitment- Conduct thorough screening, interviewing, and assessment processes to identify top-quality talent that aligns with the company's culture and values.- Develop comprehensive job descriptions for the Operations Department to attract highly-qualified candidates.- Provide expert guidance and counseling to staff members regarding HR policies, practices, and procedures, ensuring compliance with company and legal regulations.

Hong Kong Sar

Administration- Provide a full spectrum of operational and administrative support to the senior management- Assist the Management in related business activities and implementation of projects and policies- Coordinate with both internal and external parties on daily business operations- Handle business correspondence, meeting minutes and key operation performance reports etcOperation Support, Planning and Development- Support day-to-day operation in Airport Auxiliary Service, but not limited to Meet & Greet service (MAAS), customer support and operation control.- Assist Operations Manager to analyze the performance to ensure fulfil the KPI requirement of Airport Authorities.- Work with different functional team to drive quality customer experience management and operational excellence, such as advice systems applications and products (SAP) development.

香港特別行政區

- Handle and follow up customer enquiries and complaints about GOGOX via phone in a professional and timely manner to achieve service excellence - Assist to arrange the logistics services between Drivers and customers.- Work and coordinate with different functional teams to run promotion campaigns and execute on strategic and tactical initiatives- Perform quality assurance task and maintain the currency of staff training record and training materials- Continuously assess new and existing staff members for appraisal purposes- Conduct training programs and field coaching for new joiners.- Liaise with Trainer in assisting to develop training solutionsPrimary Achievements HKCCA Mystery Caller - Silver Award

Hong Kong Sar

- To edit, code and check accuracy of completed questionnaires- To support Enumerators to complete their enumeration work-To re-visit selected households to confirm accuracy of information collected by Enumerators- To verify selected self-enumerated questionnaires through field visits

香港特別行政區

- Assist Supervisor, Customer Services immediately once major flight disruption / creeping delay develops and submit handling reports- Perform ground handling services, including check-in, boarding gate and arrival duties- Attend monthly meetings with supervisor for operational briefing and review the handling procedures- Meet and assist VIPs on departure and arrival- Assist to Superior for flight editing and monitor to seating control

Bachelor'S Degree, International Hospitality And Attractions Management

Higher Diploma, Event Management