James Oakley Email & Phone Number

Dublin, County Dublin, Ireland

Digital transformation of HR and corporate systems

County Dublin, Ireland

Providing professional change management services to clients across various industries. Including business analysis, process and customer experience improvements, project and program management.

Dublin City, County Dublin, Ireland

Managing IT changes to Home Energy Grants systems; defining business and technical requirements for new capabilities and for a new Sustainable Biomass Compliance system of record.

Dublin, County Dublin, Ireland

Provide Regional Medical Directors with operational support of their budget management and project delivery. Facilitate annual and monthly budget planning sessions, solve financial challenges and implement process improvements. Help Directors to plan strategic program delivery. Drive implementation of regional and global projects.Rolled out a new customer.

Dublin, Ireland

Dublin

Requirements engineering, plus data analysis, process improvement, problem-solving and mentoring of new team members. Worked on over 30 projects of various types: Financial and Regulatory Compliance, Commercial Product Development (Consumer and Enterprise), IT, Digital, Networking and Infrastructure.Lead transition from waterfall to Agile ways of working.

Dublin

• Implemented Net Promoter Score (NPS) as the key metric for customer satisfaction within BGE. Established process and governance to "close the loop" on customer feedback and so resolve individual customer issues. Used.
• Enabled changes driven by Single Euro Payments Area (SEPA) and gas market deregulation.
• Defined and managed requirements for operational changes like billing automation.
• Secured business case approval and facilitated vendor selection for a Knowledge Management solution.
• Transformed the customer join journey using Lean Six Sigma methods and tools. Reduced sign-up time and increased customer satisfaction from 52% to 91%.

Dublin

Advised internal customers on product feasibility, systems impacts and compliance to regulatory requirements. Consulted on end-to-end process design and improvement both for individual products and at a strategic organisational level. Go/No-Go decision-maker for all retail product changes: 2 years on Change Approval Board for Group Technology. Established.

Designed processes and control environment for new Internet products. Managed billing and service remediation projects. Identified process improvements for existing Internet products.Captured and managed requirements for system and process changes.Ensured compliance with international standards SOX and Cobit.

Performed business/system/test analyst roles for software development projects.Lead analyst and manager of cross-functional projects to deliver: customer service initiatives, process improvements, system changes, quality standards and revenue-generating projects.Introduced compliance to SOX through risk assessment and control design, implementation and.

Provide IT consultancy and manage Y2K testing projects for key systems. (contract)Defined the approach to year 2000 assurance testing. Worked with each system expert to develop their test plan, set up a test environment, carry out testing and identify any remedial action.

Birmingham, England, United Kingdom

Requirements gathering, gap analysis, system analysis, system testing, project management (Prince2), process design, process improvement.Administered programme office for series of organisational change projects.

Birmingham, England, United Kingdom

Office admin, data entry, IT support