James Buck Email & Phone Number

Oklahoma County, Oklahoma, United States

• Communicated and collaborated with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. • Introduced and lead change efforts; provided clear expectations and guidance to implement business solutions; and communicated business objectives to teams effectively.• Modeled and demonstrated exceptional customer service standards to store associates by following the One Best Way (OBW) service model. • Managed and supported customer service initiatives (for example, store of the community and community outreach programs).• Drove the financial performance and sales of store by reviewing and evaluating Profit & Loss (P&L) statements. • Provided supervision and development opportunities for associates; and recruited and developed qualified associates to meet staffing needs and achieve company growth potential.

Oklahoma City, Oklahoma

Successfully provided day-to-day leadership, management and vision necessary to ensure the organization had the proper operational controls, administrative and reporting procedures, and resources in place to effectively meet the organizational mission and to ensure financial strength and operating efficiency. Accomplished this through a respectful, constructive and energetic style, guided by the objectives of the organization.• Budget Management: Oversaw development and administration of an organizational budget of $10 million.• Reduced annual expenses 20% through quality improvements, process realignments, and infrastructure enhancements. • Led a team in development, and implementation of an enterprise licensure platform resulting in 30% increase in productivity and customer service.• Increased employee retention rate by 40% with the development of a Salary Administration Plan • Represented the organization on legislative matters before the Legislature, the Governor’s Office, state agencies, other organizations and associations.• Managed and supported the requirements and implementation of 4 federal grants with an annual budget of $2 million.• Responsible for identifying stakeholders, analyzing their expectations and influences, development of appropriate strategies to work with the stakeholders in executing organizational policies and objectives.

Oklahoma City, Oklahoma Area

Hired to oversee the daily administrative and operational functions of the Safety Standards and Licensing divisions. Duties included preparing financial reports, updating administrative procedures, motivating employees, and instructing department managers.• Oversaw the documentation of all operations to ensure that consistent, efficient workflow were in place yielding optimal productivity and performance.• Oversaw the development and administration of a $3 million budget.• Designed and implemented business strategy that reduced operation cost by 15% by establishing field offices throughout state.

Oklahoma City, Ok

Worked with organizational leadership to solve issues, create value, maximize outreach, and improve business performance. Areas of focus included the organization’s strategy, structure, management, and operations. Identified options and made recommendations for change and resources required to implement solutions.

Oklahoma City, Ok

Responsible for all decision-making authority for long term care survey operations and strategic planning activities, staff recruitment and training, budget administration, grant oversight, quality improvement, quality assurance and bottom-line management. • Coordinated and directed survey activities across 14 regions for: long term care facilities, adult day care centers, assisted living centers, residential care facilities, and homes for individuals with disabilities including life safety code inspections.• Responsible for coordinating with the Centers for Medicare and Medicaid Services (CMS) and Oklahoma Health Care Authority.• Developed policies and procedures in accordance with agency objectives, legislative directives, and state and federal laws.• Represented the organization on legislative matters before the Legislature, the Governor’s Office, state agencies, other organizations and associations.

Oklahoma City, Ok

Responsible for the health, welfare, and moral of 165 soldiers. Accountable for the training, efficiency and administration of a Medical Company and assets valued at $5 million.

Joint Areas Support Group Multi-National Forces Iraq Green Zone - Baghdad, Iraq

Responsible for the administration of a $35 million budget, operations, planning, engineering, construction activities, and contract negotiations for the delivery of support services (to include 4 Forward Operation Bases).

Oklahoma City, Ok

Responsible for the administration of the Epidemiology program. Developed plans, goals and objectives for the program; negotiated contracts; monitored and evaluated employee performance, attendance, and leave utilization; generated and presented reports; developed relationships to facilitate public health; evaluated services and implemented quality assurance; assisted in annual budget preparation; served on advisory committees, task forces and other groups.

Oklahoma City, Ok

Coordinated preparedness planning and system development for response to acts of bioterrorism and natural disasters in Oklahoma City and County, including outbreaks of infectious disease and other public health threats and emergencies.Conducted needs assessments, plan development for disease surveillance and response, training, education and communications.Designed, developed, and implemented an integrated Public Health Preparedness and Emergency Response Program.

Oklahoma City, Ok

Assisted in the coordination of special events throughout Oklahoma City and County by developing agendas with local and state agencies. Drafted enforcement letters to food service facilities regarding violations and the corrections needed to comply with federal and state regulations. Persuaded food service facility personnel to initiate proper food safety practices. Consulted with the United States Air Force Preventive Medicine Division and other Department of Defense Officials on temporary food vendor operations.

Master Of Science, Management

Bachelor Of Science, Biology