James Horton Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

Greater Denver Area

• Orchestrated investigation efforts focused on allegations of public assistance fraud, resulting in the recovery of $227,000, intentional program violation disqualifications, and criminal charges.
• Utilized multiple databases, including Accurint, Colorado State Courts, Division of Motor Vehicles, and Department of Labor and Employment to gather evidence for administrative and criminal proceedings.
• Boosted morale and increased recovery dollars by 300% through the implementation of… Show more
• Boosted morale and increased recovery dollars by 300% through the implementation of innovative investigation techniques and strategies.
• Improved case completion per month rate by 25%, aided in the development of a case-flow checklist.
• Built and utilized partnerships with law enforcement and other government agencies, including sheriff, police, DHS, and FBI, to obtain information and documentation.

Greater Denver Area

• Oversaw a caseload of 500+ child support cases; conducted skip tracing investigations into parents’ whereabouts, employment status, ability to pay, and assets.
• Met organizational goals of preparing and filing at least 2 contempt of court motions each month.
• Role-modeled and mentored team in investigative techniques to improve department outcomes from 10 contempt motions to 20 contempt motions.
• Captured higher client payment rates, achieving 73% from 68% in less than 6 months… Show more
• Captured higher client payment rates, achieving 73% from 68% in less than 6 months by contacting all assigned cases and providing education on the ramifications of not paying court-ordered child support. Show less

Boston, Massachusetts

• One of 4 managers leading a team of 50-75 team members in all operations, including inventory, warehouse, vendors, shipping, receiving, shrink, and in stocks for a $40 million sales retail store.
• Reduced “unexplained loss” by 50%; led a massive reorganization project of the district warehouse improving inventory control, location accuracy, and access efficiency.
• Decreased shrink by 20% at the store level by implementing new shrink control processes.
• Acknowledged as a district… Show more
• Acknowledged as a district trainer focusing on the onboarding and continued development of new supervisors and managers.
• Streamlined truck breakdown process from completion in 3 days down to 8 hours by reorganizing staff responsibilities within the process.

Hollywood, Florida

• Focused on external loss and initiated high-value loss investigations; fostered partnerships with local law enforcement agencies to ensure swift apprehension of suspects.
• Collaborated and supported the target national investigations team with organized retail crime investigations.
• Shared information with the district loss prevention team; maintained detailed records of theft trends and activities.
• Monitored and captured theft activities and property damage situations utilizing… Show more
• Monitored and captured theft activities and property damage situations utilizing a complex camera system consisting of up to 75 cameras. Show less

Master’S Degree, Organizational Leadership

Bachelor'S Degree, Criminal Justice