Jameson Kummer Email & Phone Number

Eden Prairie, Minnesota, United States

Created and managed roadmap for Master Data Management enhancements, maintenance, and transformation. Promoted use of Master Data Management across the enterprise.

Eden Prairie, Minnesota, United States

Maintained multiple funding streams for a portfolio of $11 million, and a resource plan of 90+ peopleFacilitated delivery of agreed upon Scopes and Charters, tracing delivery back to funding sources, and managing a complex Change Request processCoached a Release Train of 4 teams to a consistent synchronization cycle for updates

Mapped and managed the Incident Process for Optum for both standard and major incident managementEducated individuals and teams on the ITSM incident process, through forums, meetings, documentationManaged the Incident Process transition from HP Service Manager to ServiceNow

Managed projects to prepare training, knowledge, and communications for new/ongoing enterprise programs and projectsTechnical resource contact for the helpdesk – analyzed new technologies to better prepare for support needs – thin clients, virtual environments, mobile device support management, tested new/enhanced toolsApplication Owner and Service Level Owner for Bomgar (remote control application) for the enterprise

Monitored UHG environment for upcoming/ongoing changes and projectsProvided a communication feedback for project teams based on United Support Center experiencesManaged helpdesk needs for ongoing projects: knowledge management, communications, incident reviewOriginated Executive Support for the United Support Center

Lakeville, Minnesota, United States