I am a Paralegal with experience in case management, client satisfaction and communication, claim preparation and submission, legal writing and proactively assisting attorneys. I look forward to applying my expanding skill set, legal assisting experience, and work ethic to a new opportunity.

I joined Kershaw, Cook & Talley in March of 2020 and supports clients and attorneys with the Wildfire mass tort litigation. With a strong passion to help those in need, I apply my communication and client service skills to help victims receive the recovery they need and deserve. I graduated from California State University, Sacramento in 2014 with a Bachelor of Arts in Communication Studies & Public Relations. I am currently enrolled at American River College, to obtain a post graduate… Show more I joined Kershaw, Cook & Talley in March of 2020 and supports clients and attorneys with the Wildfire mass tort litigation. With a strong passion to help those in need, I apply my communication and client service skills to help victims receive the recovery they need and deserve. I graduated from California State University, Sacramento in 2014 with a Bachelor of Arts in Communication Studies & Public Relations. I am currently enrolled at American River College, to obtain a post graduate certificate in Paralegal Studies and is an active member of the ARC Paralegal Studies Club. Show less

My primary responsibility is to help our clients. I answer question, scheduling meeting with our attorneys and legal staff, collect documentation and find other ways to help our clients feel connected to their representation. My additional responsibilities include creating and circulating reports, tracker client/case progress and scheduling meetings and phone calls.

Enroll Medicare beneficiaries in major medical healthcare plans which satisfy their healthcare needs by building rapport, performing a thorough needs analysis and presenting a suitable plan while complying to CMS guidelines.• Enroll beneficiaries in Medicare Supplement, Advantage and Prescription Drug Plans which meet their Doctor and Presciption Drug needs.• Coordinate with upper management to execute major medical health plan campaigns for business growth and customer… Show more Enroll Medicare beneficiaries in major medical healthcare plans which satisfy their healthcare needs by building rapport, performing a thorough needs analysis and presenting a suitable plan while complying to CMS guidelines.• Enroll beneficiaries in Medicare Supplement, Advantage and Prescription Drug Plans which meet their Doctor and Presciption Drug needs.• Coordinate with upper management to execute major medical health plan campaigns for business growth and customer satisfaction.• Licensed, certified and appointed with over 25 health carriers and licensed in over 45 states. Show less

• Follow up with customer for account maintenance including price plan management, redeeming of promotions, and assurance of customer satisfaction. • Receive and successfully apply coaching from supervisors and upper level management.• Meet and exceed Net Activation and Renewal Quota to satisfy sales goals and earn commission.• 3x Gold Standard of Excellence Recipient (Dec. 2015, June 2016, April 2016) for Outstanding Performance in Customer Experience.• Rancho Cordova Culture… Show more • Follow up with customer for account maintenance including price plan management, redeeming of promotions, and assurance of customer satisfaction. • Receive and successfully apply coaching from supervisors and upper level management.• Meet and exceed Net Activation and Renewal Quota to satisfy sales goals and earn commission.• 3x Gold Standard of Excellence Recipient (Dec. 2015, June 2016, April 2016) for Outstanding Performance in Customer Experience.• Rancho Cordova Culture Committee Member, recruited by upper level management. • Collaborate with Credit, Customer Protection, Tech Support, and Customer Service Departments to ensure customer satisfaction.• Skills Obtained: Sales, Customer Service, Discovery and Recommendation, Client Relationship Maintenance, Point of Sale Systems, and applying coaching to everyday customer interactions. Show less

• Hired with company as valet attendant, promoted to Account Manager.• Grew account by adding valet services for Monsoon Indian Restaurant and Pieology Pizza.• Managed and scheduled entire valet staff (20-25 Attendants).• Grew account revenue 15% in first year, 30% in second year as Account Manager.• Skills obtained: Customer Service, Employee Management, Scheduling, and Networking.