-Directed swim lessons program offering 100+ group classes per session, including registering participants and processing payments for private, semi-private and group swim lessons.-Supervised a staff of 30+ swim instructors and 25+ lifeguards, including scheduling staff for private swim lessons and group lessons & facilitating monthly in-service training for lifeguards and instructors.-Interviewed, onboarded, and trained 20 new-hire lifeguards/swim instructors & taught BLS/Lifeguard courses to new hires.-Managed pool bookings and published pool schedules for lap swim, family swim, aqua fitness classes, group swim lessons, private swim lessons, semi-private swim lessons, swim practices and meets, summer camp, and rentals.-Engaged members in Listen First customer service, managing inquiries and resolving issues related to safety, experience, and programming.-Evaluated 30 swim instructors through quarterly reviews resulting in 11% increase in customer satisfaction score on Listen360. -Conducted daily and weekly safety drills and systemized emergency action plan within the aquatics department.

-Prepared and certified lay rescuers in CPR. -Scanned pool for active emergencies and when needed, actively rescued patrons.-Maintained rapport with pool patrons.-Inspected first aid equipment daily. -Administered basic first aid when needed.

-Taught a studio of 10 college students per semester in 1:1 lessons on vocal technique, coached repertoire.-Evaluated technique and performance through weekly and final term evaluations.-Planned, organized and led large group studio classes. -Created group curriculum for studio classes.

-Responsible for welfare and safety of 8-10 campers at offsite locations for week-long trips. -Cultivated collaborative and welcoming atmosphere for campers.-Executed itineraries accurately and efficiently. -Served as the lifeguard on all waterfront activities undertaken on the trips (swimming, boating)

-Led a team of five staff in the daily operations of a childcare facility; awarded Site Director of the Year. -Planned monthly and weekly budgets. -Streamlined record keeping to better maintain compliance with the NH Bureau of Childcare Licensing; one of the only sites in the association with no violations.-Conducted quarterly staff reviews with all staff.-Created and executed lesson plans for daily enrichment projects.

-Served as a lifeguard, high ropes instructor, and archery instructor for school groups. -Instructed students on assigned programming. -Responsible for safety and wellbeing of students

-Planned and led daily rehearsals for two sections of Freshman/Sophomore Treble Chorus and Band. -Explained and graded Benchmark Competencies in vocal health, music literacy, and technique. -Rehearsed and conducted the Treble Choir in Theatre Night and Holiday Concerts.-Coached students for All-State Auditions.