Web Advisor
Orem, Ut
Provided inbound customer service and technical support via phone, chat, and email. Resolved client issues by diagnosing system and configuration errors on client servers running Apache, PHP, MySQL, Exim, SMTP, IMAP, POP3, FTP, SSH, DNS, SSL, and cPanel. Provided experienced software support with WordPress, Joomla!, Magento, OpenCart, Zen Cart, Drupal, LiveSite, Weebly, webmail (Horde, Squirrel, and Roundcube), and email clients (Android, iOS, Mac Mail, Outlook, Entourage, and… Show more Provided inbound customer service and technical support via phone, chat, and email. Resolved client issues by diagnosing system and configuration errors on client servers running Apache, PHP, MySQL, Exim, SMTP, IMAP, POP3, FTP, SSH, DNS, SSL, and cPanel. Provided experienced software support with WordPress, Joomla!, Magento, OpenCart, Zen Cart, Drupal, LiveSite, Weebly, webmail (Horde, Squirrel, and Roundcube), and email clients (Android, iOS, Mac Mail, Outlook, Entourage, and Thunderbird).Additionally developed productivity macros and automation suites using Bash, JavaScript, and PHP, while providing peer tutoring for technical concepts, error resolution, and process efficiency. Show less