James Nathan Email & Phone Number

• Configure and test hardware for keyless entry, keypad entry, alarm systems, camera and surveillance systems.
• Configure and test software for monitoring security systems, guard stations.
• Configure security software to control hardware over a network.
• Monitor logging and configuration settings using Microsoft SQL 2008 R2.

50 Charles Lindbergh Blvd Uniondale, NY 11530

Assist, troubleshoot, test, evaluate and recommend software solutions for customers dealing in energy trading.

414 New York Avenue Hunginton, NY 11743

• Manual quality assurance testing for new point of sale software.
• Manual quality assurance testing for new inventory software.
• Coordinating with the software developer for error correction and changes.
• Documenting test plans.
• Creating user manuals.

Netsmart Technologies

• Schedule testing according to SLA, priority and backlog.
• Use JIRA to track SDLC, LOE and ERD information.
• Write or edit incoming test cases.
• Confer with the software developer for software compliance, best practices and function.
• Write test plans while performing manual testing.
• Perform manual functional & regression testing.

Garden City, New York

• Take customer calls in an inbound ACD call center.
• Receive credit card payments and make payment arrangements.
• Sell customer phone, pager & accessories and change billing plans.
• Resolve customer billing disputes and perform escalation as needed.
• Handle low level billing delinquency issues.
• Make attempts at customer retention and process account cancellations.