James Nowak Email & Phone Number

A collaborative problem solver who uses all facets of process improvement, technical automation, best practices, and leadership skills to implement enterprise monitoring and IT support systems that help improve efficiency and decrease mean time to restoration of operational environments. Expert who identifies root cause of issues and translates complex solutions into clear, understandable and actionable processes. Energetic and engaging leader who continually surpasses expectations, and consistently acts with a high level of professionalism and integrity.• ENTERPRISE MONITORING IMPLEMENTATION: Designed and implemented enterprise monitoring architectures in large environments to assist organizations in the management of their complex networks and systems as well as their critical applications. Engineered processes and integrations to assist in the notification and assignment of issues to enterprise incident management tools which help drive improvements in OLAs.• IT SERVICE MANAGEMENT TOOLS: Implement and support IT Service Management tools (Incident, Change, Problem) to assist Service Desk personnel and Operations staff. Collaborated with these organizations to help in streamlining their process and implement automation which allowed them to increase their SLA performance with their customers as well as manage their third-party vendor performance.• IT PROJECT TEAM LEAD: Led multiple high-profile projects as technical lead as well as monitoring project tasks and costs of the project to assure compliance with time-frame and budget. Other Key Competencies:• Vendor Relationship Management• Enterprise Infrastructure Architecture • Service Support and Delivery• Troubleshooting and Problem Solving • Process Automation• Mentoring ColleaguesContact Info: jnlnowak@netscape.net

Listed skills include Disaster Recovery, Process Improvement, Virtualization, Integration, and 20 others.