James Padwick Email & Phone Number

Remote

Southampton, United Kingdom

- Acting as a Test Lead to support the business through a major new system release.- Liaising with a team of offshore testers - co-ordinating and distributing scripts, while managing the access to multiple testing environments.- Analysing scripts to ensure that key functionality is tested and that the team fully understand the requirements.- Monitoring and.

- Consult, mentor and coach new and existing employees; effectively improving sales techniques while keeping up to date on new training methods and styles. - Host coaching sessions & workshops, to enhance confidence and knowledge within teams, maximising performance to hit the required KPIs and personal objectives. - Produce individual development plans.

- Maintain a high level of customer service whist undertaking a large number of inbound calls from each area of the business - Develop an exceptional level of rapport with clients to deliver a high level of customer service. - To achieve the required KPI targets at an individual level, as well as working as a team to reach team objectives. - Ensure all.