James Panetti work email
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James Panetti personal email
My tech writing portfolio: https://thejameswiki.atlassian.net/wiki/spaces/JW/overviewI live tech and write about it! I specialize in writing about all manner of technology topics, including highly formal corporate policy and standards documentation, customer-facing product documentation, wikis, and informal blogs.My drive is a love for knowledge sharing and communication. Whether it's writing to help a layman understand a tech solution, an executive understand the work of their IT team, or an IT professional learn a new tool, in the end, it's all about helping people learn, grow, and connect with each other in new ways.I have over sixteen years of tech experience behind me spanning technical support, software performance testing, release automation, and cloud software-as-a-service (SaaS) technology.In my free time I'm a creative writer, amateur coder, and avid gamer.
Little Podcast Of Horrors
View- Website:
- littlepodcastofhorrors.com
- Employees:
- 1
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Co HostLittle Podcast Of HorrorsCarrollton, Tx, Us
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Little Podcast Of HorrorsCarrollton, Tx, Us
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Co HostLittle Podcast Of Horrors Oct 2022 - PresentCo-host, co-founder, and co-writer.Participate in strategic planning, write episode scripts, promote the show, arrange and schedule guest interviews, manage social media, and perform various additional administrative duties.
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OwnerPanetti Tech Insights Sep 2020 - PresentCarrollton, Tx, UsPanetti Tech Insights is the name of my one-man-show. I’m a tech industry veteran with over a decade and a half experience in technical support, consultation in writing. Over the course of my career I’ve had the pleasure of working for tech giants including Oracle, CA Technologies, and Broadcom. I specialize in writing about all manner of technology topics, including highly formal corporate policy and standards documentation, customer-facing product documentation, wikis, and informal blogs.My drive is a love for knowledge sharing and communication. Whether it's writing to help a layman understand a tech solution, an executive understand the work of their IT team, or an IT professional learn a new tool, in the end, it's all about helping people learn, grow, and connect with each other in new ways. -
Technical WriterCatapult Solutions Group Mar 2020 - PresentPlano, Tx, UsContracted with Oncor Electric Delivery’s risk management organization as technical and policy writer. Create, review, edit, organize, and update policy and standards documentation for the company’s Technology team, focusing on topics such as cyber security, data retention, disaster recovery, cloud technology, and more. Work with multiple entities, including internal audit, cyber security, IT, legal, and other teams to ensure technically accurate and legally compliant documentation before referring to Senior Vice President for document approval. -
Freelance Technical WriterSelf-Employed Jun 2020 - Sep 2020
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Client Servcies ConsultantBroadcom Inc. Nov 2018 - Feb 2020Palo Alto, California, UsLead product documentation writer for BlazeMeter. Managed cross-team project to update and restructure product documentation. Worked with Product Management, Marketing, and Development teams to ensure consistent unified message across all public-facing documentation via a new internal content standards guide.As BlazeMeter product expert, provided support/consulting services to customer software quality assurance teams.Created internal Python GUI application to automate the locating and terminating of hung BlazeMeter cloud processes, which was distributed among the support team to assist engineers. -
Senior Support EngineerCa Technologies Apr 2014 - Nov 2018San Jose, California, UsKnowledge Domain Expert and certified Knowledge-Centered Services (KCS) Coach. Led team in knowledge base creation and trained support engineers in KCS methodology. Served on Salesforce Knowledge scrum team and QA-tested knowledge base integration into Salesforce.Provided production support for CA Release Automation, a zero-touch enterprise application deployment tool utilized by customer DevOps teams.Recipient of the CA Global Customer Success Star Award. -
Senior Support Engineer / Team LeadOracle Mar 2008 - Apr 2014Austin, Texas, UsAuthored and maintained knowledge base articles. As team lead, led adoption efforts in training support engineers via a weekly training course and personal mentoring sessions.Provided production support for Oracle Documaker, an enterprise-scaled document composition tool with an Oracle, MSSQL, or MySQL backend.Recipient of the Oracle Customer Services Pacesetter Award. -
Technical SupportConvenience Food Systems Nov 2007 - Feb 2008Provided production hardware/software support for local and global offices.
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Technical Support EngineerTwist Solutions Feb 2006 - Oct 2007Dallas, Tx, UsProvided production hardware/software support for clients across a wide range of small business and large enterprise environments. -
Assistant Network AdministratorHutchinson-Ifrah Financial Services Dec 2003 - Dec 2005Managed headquarters office network and servers and provided support to end users.
James Panetti Skills
James Panetti Education Details
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University Of Arkansas At Little RockManagement Information Systems -
FreecodecampComputer Software Engineering
Frequently Asked Questions about James Panetti
What company does James Panetti work for?
James Panetti works for Little Podcast Of Horrors
What is James Panetti's role at the current company?
James Panetti's current role is Co Host.
What is James Panetti's email address?
James Panetti's email address is james.panetti@ca.com
What schools did James Panetti attend?
James Panetti attended University Of Arkansas At Little Rock, Freecodecamp.
What are some of James Panetti's interests?
James Panetti has interest in Community Service, Video Gaming, New Technologies, Economics, Books, Stock Market, Dating And Relationships, History, Children, Environment.
What skills is James Panetti known for?
James Panetti has skills like Technical Support, Windows Server, Windows, Virtualization, Linux, Integration, Microsoft Sql Server, Databases, Networking, System Administration, Operating Systems, Team Leadership.
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