James Pantas Email & Phone Number

Melbourne, Victoria, Australia

Utilising CRM software to manage contacts and respond to any internal and external enquiries to drive the sport of Tennis in Australia.Primarily utilising ClubSpark (online sports management tool) to manage and assisting Tennis Clubs with managing their respective contacts, memberships, registrations, websites and events.Monitoring League Manager and Match Centre respectively; (online sports management) relevant to competitions, fixtures, scores, and teams in real time.Extensive use of Omni Sports Management to keep track of general memberships and coaching memberships whilst maintaining relevant files and documentation.

Melbourne, Victoria, Australia

Utilising CRM software to manage contacts and respond to any internal and external enquiries to drive the sport of Tennis in Australia.Primarily utilising ClubSpark (online sports management tool) to manage and assisting Tennis Clubs with managing their respective contacts, memberships, registrations, websites and events.Monitoring League Manager and Match Centre respectively; (online sports management) relevant to competitions, fixtures, scores, and teams in real time.Extensive use of Omni Sports Management to keep track of general memberships and coaching memberships whilst maintaining relevant files and documentation.

Melbourne, Victoria, Australia

Oversee usage of social media platforms.Monitoring of internal/external communication through social media.Subject matter expert in core systems utilising Salesforce and Zendesk.Offer best practice for end-to-end troubleshooting cycle.

Melbourne, Australia

Deliver registration and licensing services by telephone and in writing in accordance with established policies and procedures.Investigate and resolve customer enquiries according to established policies and procedures.Effectively resolve customer complaints and escalate where required.

Fitzroy, Victoria, Australia

Facilitation and development of Wheelchair Rugby sporting pathways, programs and services.Implementation and delivery of the 2017 Disability Sport & Recreation Festival with over 30 exhibitors including Rugby Victoria, AFL Victoria and Tennis Australia.Building networks and partnerships with state sporting associations from community participation to high performance level (Rugby Victoria, AFL Victoria, Tennis Australia).Community sport and recreation funding and sponsorship (community grants for sport and recreation programs and services, sporting competitions).

Melbourne, Victoria, Australia

First point of contact for all cliental and customers to the retail store.Answering phone calls and emails, responding to customer questions and complaints.Completing all product and service transactions in the Point of Sale system.

Victorian Certificate Of Education (Vce)

Bachelor Of Business, Sports Management