James Parkin Email and Phone Number
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"In all my years in the #customerexperience #CCaaS industry, I've never met a recruitment consultant like James!" - CX Consultancy, Company Co-Founderhttps://www.youtube.com/@cccxindustryupdateDo you or your business operate in the contact centre or customer experience space? Are you looking for more information regarding to talent acquisition and retention (local and global)? Have you future proofed your entry level, expert level and executive level staffing, training and coaching?Does your GTM strategy need help in a changing global ecosystem, does it account for AI?My personal focus is the CCaaS, Customer Experience and AI technology markets covering all platforms including AWS, Genesys, MS, Cisco, Avaya, Vonage, Verint, NICE and many, many more! I work with a network of global market experts that when combined provide a unique suite of services to my clients answering all of the above.I source expert talent for all the below;- CC/CX Implementation Engineers- CC & CX Experts (Genesys, CXOne, Cisco, Avaya, AWS Connect, Microsoft MDCC, Storm, Vonage, Odigo, PCI, WFM, WFO, IVR, AI/ML etc..)- Solutions Architects & TDA- Project & Programme Delivery Professionals- Tactical and Strategic Exec Leadership (CTO, CIO, CDO) including M&A expertisePersonally I'm an award winning recruiter who has been working in the industry since 2005. I've worked at senior leadership level in global businesses driving sales results through personal billing and by building successful and passionate recruiting teams. I'm also a very proud dad and husband, an amateur runner and watch collector.
Ellison Coast
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FounderEllison Coast Nov 2024 - PresentI'm the founder of Ellison Coast a professional services business, focused on the CX sector, that supports companies to improve the way they engage with people. Through my deep CX network and across 20 years of recruitment and leadership experience I've listened to the changes and challenges related to where people, technology and business goals intersect. I've built Ellison Coast to answer those challenges.So, I created a business with 3 complimentary partnering channels, called Guide, Grow and Engage. Guide focuses on training people, Grow focuses on product sales and marketing and finally Engage focuses on CX recruitment. I support my clients, partners and individuals via all these channels depending on their bespoke needs. Get in touch with me at james@ellisoncoast.com to find out more, ask questions or just arrange a chat.
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Product DirectorFastracx Nov 2024 - PresentAs part of the Ellison Coast partnering channels called Guide & Grow I'm working with the SLT and design team at CX Ninjas to develop and deliver the fastracx product to the global CX community. I'm also responsible for new business sales and account management for fastracx and the CX Storyteller product.www.fastracx.co.uk -
HostThe Cc/Cx Update May 2020 - PresentI am the founder and host of The CC/CX Update YouTube channel which is a partner to the LinkedIn newsletter of the same name. I create content on current CX topics, technology, business best practice, careers guidance and LinkedIn networking advice. I'm very grateful to be supported by a network of experts that I have, in the most part, known for many years.If you'd like to discuss being interviewed on The CC/CX Update then please get in touch via LinkedIn or YouTube -
Director - Recruitment Solutions For Ccaas, Cx And AiEximius Group Aug 2021 - Nov 2024London, GbI was a member of the senior leadership team at Eximius Group reporting to the CEO. My responsibilities covered the Technology and Life Sciences brands within the group over the 7 years I spent with the business. I was also still a hands on recruitment consultant working with clients across Europe and North America. -
Associate Director - Recruitment Solutions For Ccaas, Cx And AiEximius Group Dec 2017 - Aug 2021London, GbWorking as part of the Technology & Digital division within Eximius Group my team and I focus on providing contract and permanent professionals who successfully deliver transformation & innovation programmes for teams looking to improve customer experience and business performance. Personally I'm a specialist CC/CX technology recruiter, I work with companies who offer cloud contact centre solutions, CCaaS, CX, UC solutions and professional services. I work with all vendors including Genesys, Amazon Connect, Cisco, Avaya, Vonage, Five9, 8x8, RingCentral, NICE, MS and many morejames.parkin@eximius.comEximius Group are recruiting in the UK. We are looking for technology recruiters who want to work as part of a highly successful team on an almost fully remote basis. If you are UK based and have at least 4 yers recruitment experience then contact me to find out what a career at Eximius Group could look like.
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Practice Director - Client Services, Professional Services & Public Sector (Ucaas, Ccaas, Cx)Henderson Scott Feb 2017 - Nov 2017London, GbAs Practice Director my goals were successfully growing Henderson Scott by winning new business and supporting our existing clients by delivering contingent labour solutions, RPO services and bespoke staffing solutions across Europe.My experience providing contingent labour and RPO solutions within the Contact Centre, CX and UC markets across Europe enables me to give clients honest advice, innovative staffing solutions and detailed knowledge of best recruitment practices as well as the current market conditions. I've been helping employers in the public sector attract the talent they need for over a decade and continue to do so today by delivering digital specialists directly and supporting service providers to deliver digital outcomes.- Top contract biller 2 months in a row within my first 10 months in the business- Hitting consecutive high achievers clubs (achieving 120% of personal sales target each quarter with new business wins) and winning multiple quarterly new business awards- Managing a key accounts team to their highest runner number and highest monthly NFI YTD by focusing on processes and key influencers for the account -
Sales Director (Contract & Permanent It Recruitment)Yoh, A Day & Zimmermann Company Oct 2014 - Jan 2017Philadelphia, Pa, UsSince joining Yoh UK in 2014 I have been working to create a business which helps clients to source the important talent they need to take their projects and businesses forward. Yoh do this by having talented and hard working teams who really do understand and get involved in the markets they serve. I provide positive, energetic leadership which creates a company culture that supports high levels of employee engagement and which allows individuals to get the best out of themselves.Day & Zimmermann was formed at the turn of the last century and have been a global presence in the ECM market for over 100 years. As a key part of this international corporation Yoh are proud to provide our broad range of respected global clients with the support they need to be successful on the competitive international business stage. Yoh UK are a partner of choice for local or worldwide employers looking to attract the best talent from today and into the future. -
Head Of It Client Services (Ucaas, Ccaas, Cx)Yoh, A Day & Zimmermann Company Apr 2014 - Oct 2014Philadelphia, Pa, UsI was brought in 2 years after Yoh purchased the UK business and at a time when Yoh required experienced strategic leadership to move the company on into the new Yoh model. This required a medium term sales and operations transformation project covering all aspects of the business from the ground up whilst achieving the corporate strategy and short term goals.- Balanced the growth of the business to support MSP, RPO and Contingent client delivery with limited headcount growth- Successfully designed, recruited for and implemented the delivery solution for the largest UK client achieving multi million pound revenues in year 2- Created a high performing sales culture by retaining and engaging senior team members after the business had lost 80% of the sales staff in the 12 months post purchase- Promoted sales training within the business and worked with the international training team to deliver leadership coaching to senior sales staff and to create a succession plan- After the decline within the Oil & Gas market I successfully guided Yoh in creating a new engineering division which is now the largest (GP) within the UK business- Created a range of staff rewards which incentivise improved performance and have helped attract top quality talent from the industry to Yoh
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Head Of Contract It Recruitment DivisionAvanti Recruitment Ltd Feb 2010 - Apr 2014Reading, Berkshire, GbAvanti specialised in providing contractors and permanent staff for roles in the UK with an emphasis on customer service. I was approached to work as part of the senior leadership team by the founders. In the hands on capacity of my role I built a diverse portfolio of IT and Engineering clients around the UK whilst developing a successful contract team and influencing overall sales strategy.- As the first person to be invited to join by the founders I was strategically involved in every decision which helped shape the structure and culture of the business until leaving- Recruited and trained a contract team which generated £3 million in revenue yearly- Top Avanti overall biller 2 years in a row (2011 & 2012)- Trained the future top biller and contract team leader from scratch along with the rest of the team- Established contract policy & procedure, documentation and outsourced financing from the ground up -
It Contract Recruitment Team Leader - Huxley AssociatesSthree Jan 2005 - Jan 2010London, England, GbMy first role in recruitment, when I left I was managing the permanent and contract IT recruitment teams for Huxley Associates in the South West of the UK looking after SME and FTSE 100 clients as well as creating a culture of recruitment best practice in the SThree model.- Promoted 4 times in 5 years based on personal billing performance and leadership- Was part of the most profitable regional contract team within Huxley Associates in 2007- Hit multiple holiday targets, monthly incentives and the highest level car target -
Restaurant ManagerLoch Fyne Seafood & Grill Jul 2003 - Jan 2005Managing two branches in the Thames Valley. I have a passion for great food and this was an exciting and rewarding role both whilst I was at university and for a short time afterwards
James Parkin Skills
James Parkin Education Details
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University Of ReadingGraphic Design -
Hsdc Havant & South DownsAnd Media Management
Frequently Asked Questions about James Parkin
What company does James Parkin work for?
James Parkin works for Ellison Coast
What is James Parkin's role at the current company?
James Parkin's current role is CX, CCaaS, AI Global Talent & Training Solutions - Host of The CC/CX Update - Founder of Ellison Coast - fastracx Product Director.
What is James Parkin's email address?
James Parkin's email address is ja****@****t.co.uk
What is James Parkin's direct phone number?
James Parkin's direct phone number is (215) 656*****
What schools did James Parkin attend?
James Parkin attended University Of Reading, Hsdc Havant & South Downs.
What are some of James Parkin's interests?
James Parkin has interest in Football, International Travel, New Technology, Cooking, Economic Empowerment, Disaster And Humanitarian Relief, Watching Sport, Animal Welfare, Movies, Health.
What skills is James Parkin known for?
James Parkin has skills like Contract Recruitment, Recruiting, Management, Interviews, Technical Recruiting, It Recruitment, Business Development, Leadership, New Business Development, Temporary Staffing, Vendor Management, Sourcing.
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