James Cleary Email & Phone Number

Dublin, County Dublin, Ireland

As part of the Centrica Group, Bord Gais is a leading energy services and solutions provider focused on helping customers live sustainably, simply and affordably.

Lusk

Analysed, process mapped, and reengineered 40+ separate business and network processesEstablished a suite of KPIs to measure Quality and H&S outcomesDelivered 50+ Kaizen projects in year oneCollaborated with UL to deliver onsite Green Belt course. Certified 8 Green Belts, with €100K savingsDevised strategy for Brexit. Set-up new Customs Dept. and 750sqm overflow transit warehouseEstablished COVID Quick Response Team. Established antigen testing program to facilitate return-to-workMember of Board of ManagementOwned H&S and Facilities Management functions. Led a team of two staff. Controlled €0.8M budgetAchieved 750 days accident free, a first for company. Cut onsite accident and incidents by +85%Implemented SAAS application to support weekly audit and measure H&S performance Introduced online, self-service LMS for ongoing Behavioural Safety Program. Saved 20 hours per week Introduced formal budget planning and spend tracking. Reduced budget by 20%Streamlined and removed 30% of vendors and 3rd parties, and created PSLDeveloped PM schedule with assigned vendors Led CAPEX project to eliminate operational downtime and save 10% energy costs p.a.Initiated install of new racking configuration in warehouse, with one-year ROIOur focus on process enhancement and staff development and training is a strategic pillar in our drive towards continuous improvement and this role will take ownership for and proactively manage performance optimisation opportunities.

Mygan Park, Dublin 11

I Oversaw performance and compliance across 12 locationsLed a team of 8 staffOn-boarded and relationship managed 6 key accounts (€10M revenue)Designed and rolled out new customer complaints processProgram managed a suite of operational projects, saving €500KPrepared company for Data Protection GDPR (2018). Designed and owned implementation roadmapDevised and installed new training and induction program, increasing driver retention +50%Reengineered process for customer claims. Reduced costs by 50%, and saved €40K+ p.a.Designed and implemented effective KPI reporting to uplift delivery compliance +25%Improved driver delivery application via IT and on-boarding program (cut lost delivers by 40%, CSAT +15%)Designed and rolled out new customer complaints process. Reduced pay outs from €50K to €10K p.a.Designed return to base process (unloading accuracy +15%, saved 2K hours and €20K paper costs p.a.)

Mygan Park, Dublin 11

Manage allocated projects through project life cycle inline with business deadline Manage internal process improvements for different business streamsImplement new processes as requiredDevelop KPIs for critical processesAnalyse current business processes to identify opportunities for improvement

Parkwest Dublin 12

Sept 12 – May 15 John Player | Ireland Supply Chain | Sales AnalystOwned annual monthly rolling sales forecast (€35M monthly sales)Designed and generated a suite of performance reportsControlled 20+ NPI launches. Achieved 100% on-time deliveryImproved forecast accuracy +10%. Elevated Irish Business Unit to 4th ranking from 45 EU sitesReduced annual obsolescence write offs by €100KCreated comprehensive sales performance dashboard Nov 01 – Aug 12 John Player | Ireland Supply Chain | Planning ControllerManaged supply chain for the Irish divisionPart of team that outsourced €5M warehousing and distribution contract to DHL, saving 7-figuresLed project that outsourced pick, pack, and distribution to Nightline (€4M annual contract)Achieved 100% performance in perfect order fulfilment YOYAchieved 99.999% performance for absolute volume and value in terms of inventory shrinkageManaged a portfolio of 5 strategic logistics providersOversaw monthly production schedules with 10 EU sites in line with sales forecast demandsManaged forecast for contract customersReconciled and controlled excise duty spend and reclamation, €400M duty p.a.Setup and managed consumer complaints management systemDesigned processes and metric package. Cut working capital €30M million in finished goodsDevised forecasting and inventory management tools. Grew inventory turns (7 to 14), cut stock-outs 75% Developed excise duty process controls. Eliminated €800K annual loss re: excise tax stamp controls

Dublin, Ireland

Component Cost AnalysisComponent ForecastingMaterial Management

Leixip Ireland

Replacement Parts Store Supervisor

Bachelor Of Business Administration (B.A.), Business Administration, Management And Operations, 1St Class Hons Degree

Itil Foundation Certification, Itil V4

Prince 2 Foundation & Practitioner, Project Management

Lean Six Sigma Green Belt, Change Management, Green Belt

Led and Participated in a Lean Six Sigma Programme that delivered 8 Green Belts and 8 cost saving projects.

Lean Six Sigma Green Belt

Diploma, Digital Marketing

Ipics, Purchasing And Inventory Management, Diploma

Education record