• Led a 15-member support organization, including 7 direct reports, driving team performance through strategic hiring, training, and organizational restructuring to align with company objectives.• Developed automated dashboards to consolidate and present critical data, enabling managers to quickly access actionable insights and enhance operational decision-making.• Tracked employee utilization against cases bi-weekly, optimizing resource allocation and improving efficiency to ensure profitability and high-quality customer support.• Collaborated in strategic planning initiatives, aligning support operations with company-wide goals to enhance cross-functional efficiency and long-term success.

• Responsible or accountable for multiple PLCs as the service stakeholder for the KLA Instruments group by executing on-time deliverables to reduce service risk as New Products are launched.• Directly managing multiple programs simultaneously within KLA by organizing a small team, setting milestones using OKRs, and driving results which will improve training, data stewardship, and tool serviceability within KLA. • Consistently relied upon by my colleagues to continuously improve how we do business, whether it's creating dashboards to provide insight into our operations, presenting a difficult topic to gain stakeholder buy-in, or simply getting my team's deliverables in on time. • Managing and developing a small team of Product Engineers to build out the support structure for NPI products for the KLA Instruments Group.

• Collaborates with cross functional members by raising service-related issues during PLC meetings to ensure alignment across groups on the status of service readiness of new products• Analyzes data on new products by modeling future costs to forecast long term costs associated with new products.• Identifies risks and devise mitigation plans.• Mentors new NPIs on the PLC process by conducting regular meetings and training to ensure that our team is up to speed on the latest on processes and procedures.• Establishes new process within Best Practice team to improve KLA NPI practices across divisions and product lines.

• Authored an internally-adopted standard, written to address operational inefficiencies caused by AAM’s use of an antiquated engineering standard• Trained ~30 associates in Surface Finish Metrology with a self-made introductory course created to bridge knowledge gaps at AAM; the course was also converted to an online format to be distributed company-wide as an onboarding tool• Provided engineers involved in production across the globe with subject matter expertise in best practice precision manufacturing methodologies to improve part quality.• Proactively researched and developed manufacturing processes for prototypes by performing manufacturing experiments that expanded AAM’s embedded knowledge.• Built a three-volume cost estimate with best practices for manufacturing a prototype from end to end that was delivered internally and packaged in a proposal for sale to an external customer• Collaborated on multiple cross-functional teams with AAM suppliers to root cause metrology and manufacturing challenges, resulting in early identification of errors in the production process

• Initiated an automated measurement system at an Automotive Group of one of the top 5 global suppliers, and generated $700K in sales• Educated engineers and technicians at Fortune 500 companies through on-site custom-tailored classes and hands-on training on instrument best practices and metrological theory• Developed new business by initiating Taylor Hobson’s first automated instrument at a trade show, resulting in earning an Outstanding Achievement Award• Awarded $1.2 million in business by solving a technically challenging application for an aerospace customer, winning the bid over the other 2 competitors

Audited and managed Demolition & Decommissioning sites for compliance with site safety regulations through job reviews, site walks, and data collection; reduced risk of incidents while working to keep various projects on schedule