James Peace

James Peace Email and Phone Number

Staff VP International Operations PMO @ Carelon
James Peace's Location
Glendale, California, United States, United States
James Peace's Contact Details

James Peace personal email

n/a
About James Peace

James Peace is a Staff VP International Operations PMO at Carelon. He possess expertise in call center, bpo, vendor management, workforce management, process improvement and 18 more skills.

James Peace's Current Company Details
Carelon

Carelon

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Staff VP International Operations PMO
James Peace Work Experience Details
  • Carelon
    Staff Vice President International Ops Pmo
    Carelon Aug 2021 - Present
    Los Angeles, California, United States
    Responsible for the continued expansion of Carelon Global Solutions in the existing markets of India and the Philippines, as well as new markets including Ireland and Puerto Rico. Collaboration with corporate support functions including HR, Real Estate, IT infrastructure, BCP, Finance, etc) to support the multiple evolutions of growth. Additional responsibilities include strategic, financial, and capacity planning.
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  • Legato Health Technologies
    International Operations Pmo Director
    Legato Health Technologies Nov 2017 - Aug 2021
    Los Angeles, California, United States
    Was at ground zero starting Legato from scratch as Anthem's first global in-house center. Worked with business stakeholders (technology and business operations) and corporate support functions (real estate, IT infrastructure, HR, legal, finance/tax, compliance, etc.) to collaboratively build world-class operations in India and the Philippines.
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  • Anthem, Inc.
    Strategic Vendor Director
    Anthem, Inc. Jul 2014 - Oct 2017
    Thousand Oaks, Ca
    Led strategic vendor rationalizations and consolidations within the claims, contact center, and technology spaces. Also led standardization initiatives to maximize consistency and efficiency within vendor management operations across the enterprise.
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  • Wellpoint
    Vendor Management Manager
    Wellpoint Jan 2006 - Jun 2014
    Woodland Hills, Ca
    Vendor governance and oversight of Anthem's largest contact center supplier to maximize productivity, quality, and other KPIs/SLAs. Owned the business stakeholder relationship as the objective liaison between the supplier and business during negotiations and escalations.
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  • Wellpoint
    Quality Supervisor
    Wellpoint Jan 2002 - Jan 2006
    Woodland Hills, Ca
    View

James Peace Skills

Call Center Bpo Vendor Management Workforce Management Process Improvement Offshoring Outsourcing Operations Management Change Management Quality Assurance Customer Satisfaction Provider Relations Performance Management Customer Service Health Insurance Healthcare Insurance Medicare Claim Call Centers Business Analysis Team Building Analysis

James Peace Education Details

Frequently Asked Questions about James Peace

What company does James Peace work for?

James Peace works for Carelon

What is James Peace's role at the current company?

James Peace's current role is Staff VP International Operations PMO.

What is James Peace's email address?

James Peace's email address is ja****@****int.com

What schools did James Peace attend?

James Peace attended Columbia Southern University, University Of Phoenix, College Of The Canyons.

What skills is James Peace known for?

James Peace has skills like Call Center, Bpo, Vendor Management, Workforce Management, Process Improvement, Offshoring, Outsourcing, Operations Management, Change Management, Quality Assurance, Customer Satisfaction, Provider Relations.

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