Consulting engagement to provide expert advice and guidance on service management practices needed to establish a new shared services function within the operations portfolio. Assist with services strategy and charter, building the operating model and underpinning capabilities, and coaching to develop the team's people and operational capabilities.

Engaged to provide enterprise service management expertise and coaching as part of a program of work within the RMIT Operations Portfolio to build and deploy a new operating model (people, process, and tools) for shared services capability providing staff with consistent and connected customer services across the IT, people, finance, and procurement business functions.

Managing the IT support and operations function and consulting with the different business entities on technology and services. Includes establishing the IT operating model and service management framework and managing supplier and vendor relationships to ensure the IT risk landscape and security posture is controlled and maintained.