Jamespeter Hinkle Email & Phone Number

Stroudsburg, Pennsylvania, United States

● Provide on-site and remote support for all ESSA staff (approx 240 users) across all office locations, branches and home based employees including password resets and account unlocks for various banking related websites and software including many Fiserv products (Cleartouch, Passport, AML Manager etc). ● Additional responsibilities include creating, maintaining and removing user accounts in various systems including Active Directory and Microsoft Office 365.● Work with various staff and vendor's support staff if necessary to troubleshoot a variety of issues the bank users would experience from VPN connection issues to retrieving security footage from the DVR system.

Stroudsburg, Pa

● Onsite and remote technical support for residential and small to medium sized businesses, including setting up new workstations, virus removal, installation of software and peripherals and troubleshooting software, hardware and network related issues.● Other tasks include running cabling and terminating network connections, installing and configuring backup software, creating new users for domain networks, configuring and troubleshooting various email solutions (Office 365, Rackspace etc.) and documenting steps taken to resolve issues for future reference.● Install and configured security cameras and DVR systems and assisted clients with retrieving footage when necessary.● Perform repair of PC and Mac hardware and software at the office including replacing damaged screens, hard drives, and network and video cards.

Easton, Pa

• Assisted with technology related issues that were elevated beyond prior support levels. Installed, configured and supported various specialty software for staff in the central office or at many of the schools throughout the Lehigh Valley and Pocono Mountains. Supported CPE Tracker, a website used by many educators in Pennsylvania for signing up and keeping track of continuing education courses.• Responsible for outlining the redesign of the website after many years and providing many new features.• Other responsibilities included ordering, configuring and supporting all mobile devices and IP based telephones for all staff members in the central office or at the various schools.• Directly supported the Technology Director for various tasks and projects including researching and preparing reports for new technology to assist staff with teaching students with many different disabilities. Prepared documentation and taught Google Drive, Docs, Sheets, Forms and Calendar to staff in central office and at the schools.• Setup video conference equipment and software. Filed necessary forms for requesting financial reimbursement for the IU as well as several other school districts through the Schools and Libraries program commonly known as E-Rate. It was also necessary to attend courses to keep up with changes to the program and follow up with the necessary companies and the FCC.

Easton, Pa

• Tasks include resolving computer support problems reported to the help desk, provide network connectivity to computers, laptops, printers, and mobile devices; training and quality improvement by maintaining in-depth knowledge of CIU-20 supported products and services.• Additional tasks included installing and troubleshooting issues with Microsoft Office and Google Drive and associated programs and identify available help desk training to enhance services; help desk documentation, records and data compilations, and procedural changes/modifications.

Stroudsburg, Pa

• Responsible for Installing and maintaining computer systems and laser printers for local business and residential customers.• Duties also include the delivery of toner and other business supplies. Printer and computer repairs are completed on site or in AOT's Stroudsburg office.• Received training on the repair and sale of Kyocera laser printers and Fortinet/Talkswitch VOIP phone systems.• Other responsibilities include contacting the customer and explaining the necessary repairs, locating parts, and documenting the procedure.• Assisted with deployment of VOIP phone and network installations.

Bethlehem, Pa

• Temporary position through Sundance Networks, Inc.• Install and maintain computer systems for staff as well as all peripherals, assist with connectivity and email issues, reimage loaner systems and virus removals.• Assisted with the campus-wide network conversion from a Novell network to a Samba network. • Troubleshoot connection and email issues after running the conversion software.

East Stroudsburg, Pa

• Repair computers for home and small business customers in the workshop or at the customer’s location if required.• Typical tasks include virus and malware removal, hardware repair or replacement (failed optical drive, hard drive, LCD screen etc.), data retrieval from failed drives, retrieval of lost passwords and operating system reloads.

Sciota, Pa

• Responsibilities included providing on-site review of log files and addressing any issues, deploying and checking anti-virus software and backups as well as all necessary updates for small to medium sized businesses and a few residential accounts in Northern New Jersey and Northeastern Pennsylvania. Some support was also provided remotely using Citrix and by phone as needed.• Installed and upgraded workstations and network printers, installed POS systems, virus removal, add and removed user accounts and other network maintenance through Active Directory, added additional network equipment to existing networks.

Bethlehem, Pa

• Temporary position through Robert Half, Inc• Duties included coordinating between the loan officer, customer, title companies, homeowner's insurance companies and all parties involved in the mortgage process to collect and review all documents necessary to prepare the loan for closing

Tannersville, Pa

• Built relationships with customers to maintain on time payments on their rental items as well as serviced, installed and enforced pickup of items that were delinquent.• Provided onsite and in-house support for all rental PC’s (and office PC’s) as well as virus removal and reimaging of returned systems and performed backup of office computer systems.

Stroudsburg, Pa

• Handled calls from potential customers and helped them decide what financial arrangements best fit their needs; reviewed all applications for preliminary approval or denial; decided which bank or banks could fulfill the customer’s needs; and coordinated with both customer and funding bank to gather all documents, appraisals and inspections to complete the transaction.• Met with representatives of many different banks we would deal with to discuss their new loan products and troubleshoot loans that needed extra attention.• Other responsibilities included the assembly, installation, and maintenance of all office computers and peripherals, including a 24 line phone dialer system. Networked all systems and designed multiple websites for associated companies. Maintained all network shares and email accounts as well as designed all promotional materials and office documents (all forms, fax cover sheets etc.).

Stroudsburg, Pa

• Provided technical support by phone to customers who were having issues connecting to the internet and maintained detailed notes of all calls.• Performed virus removal and repaired computer systems for customers in-house.• Designed websites for commercial accounts such as Pocono Community Bank and other local small businesses.

Special Degree, Microsoft System Specialist Program, Completed

• Course included training with Microsoft Word 2003, Excel 2003 and Access 2003 through an intermediate skill level. • Also included.

Special Degree, Comptia’S A+ Certification Training / Business Information Systems, Completed

• Completed training for Comptia’s A+ certification exam. • Courses included general networking, desktop applications, hardware.

Diploma, Computer Technology / Business Information Systems, Completed

• Participated in local and statewide SkillsUSA (VICA) competitions in business information systems and public speaking, placed second.