James P. Devlin Email & Phone Number

Ashburn, VA, US

• At Navis Solutions, we empower business leaders and their teams to create effective business models, processes, and systems, enabling confident navigation toward sustainable growth. Our comprehensive suite of services.
• Business Strategy and Architecture: We provide expert advice on business strategy, business architecture, and strategy deployment, helping organizations align their operations with their long-term goals.
• Business Process Improvement: Our team specializes in analyzing, modeling, and enhancing business processes using methodologies such as Business Process Improvement (BPI), Lean, and Six Sigma.
• Data-Driven Reporting: We design, develop, and remediate data-driven dashboards and annual reports for large organizations, ensuring clear, impactful and accessible communications.
• Project Portfolio Optimization: We facilitate project teams through portfolio prioritization and optimization decision-making using the Analytic Hierarchy Process (AHP) methodology, ensuring resource allocation aligns.
• Sales Consulting: We offer consulting services for sales growth, sales enablement, and sales playbook development, empowering sales teams to achieve their targets effectively.

Mclean, VA, US

• Advise CEOs on people, processes, tools, and strategy.
• Consult on sales effectiveness, agile product ownership, CRM implementation and customization (Salesforce, Microsoft Dynamics, others), and operational efficiency.
• Model and improve business processes, draft sales playbooks, and enable sales teams through training, coaching, and custom, guided-selling workflows built into CRMs.
• Coach and train sales and leadership teams to hone their skills, overcome “blind” spots, clarify their goals, establish accountability, and align with corporate strategy.

San Francisco, CA, US

• Agile Project Manager for a large, global financial services deployment of SugarCRM. Led a team of seven to conduct the configuration, customization and deployment. Responsible for cost management, schedule management.
• Agile Business Analyst for a large, global telecommunications deployment of SugarCRM. Supported the data migration team with technical analysis and field mapping services to help the customer consolidate eight.

San Francisco, CA, US

• Sold SugarCRM to customers in the Brazilian market, a new market for the company.
• Engaged pre- and post-sales consultants, as well as channel partners, to plan and deliver CRM implementation services.
• Trained in and used the Value Selling Framework methodology

• Multifunctional role in the Alphabase email marketing division which was transitioning to the newly formed big data consultancy "YouFind Solutions."
• Led the sales, marketing, and process team of 18 people for the Alphabase/YouFind big data and database services.
• Designed and deployed a new consultative sales methodology to advance team skills from selling discrete email database marketing services to selling more complex big data consulting solutions.
• Led a team of three process management consultants to redesign the organization’s business processes using Signavio modeler.
• Led the successful production of a major rebranding launch event with more than 250 directors, vice-presidents, and presidents from major businesses around Brazil. The event included numerous international experts on.
• Architected and oversaw the creation and deployment of a corporate knowledge base leveraging Google Apps (Google +, Google Drive and Google Sites) to support organizational learning and innovation.

• Multirole position in the PMO of the largest Latin media company managing software projects and governance initiatives.
• Program Manager for Veja.com. The program included nine projects with a team of 20 key personnel all using an Agile with Scrum methodology. to include product owners, project managers and/or scrum masters, developers.
• Product Owner and co-developer of SAGE, a web-based Project Management Information System designed, developed and implemented by the PMO to support project execution, tracking, and process workflow. The system had 200.
• Process Manager. Led a team of three process analysts to identify, map, analyze, and improve primary, support, and management processes. Transformed processes include project and portfolio management, procurement.

• President/Senior Consultant, São Paulo, Brazil (1/2008-6/2012)
• Supported Expert Choice product sales through the Americas in a pre-sales, sales and post-sales capacity remotely from South America.
• Managed channel partners to sell and consult on the Expert Choice software throughout Latin America.
• Supported channel partners in Latin America & Caribbean (LAC) region with pre-sales demonstrations and product training and post-sales consulting.
• Sold and managed a multi-year consulting engagement to the Office of the Prime Minister in Trinidad & Tobago.Procurement Specialist (Contractor), Port of Spain, Trinidad & Tobago (1/2009-6/2011)
• Sold and managed a multi-year consulting engagement with the Water & Sewerage Authority (WASA) of Trinidad & Tobago, competitively bid and contracted through the Office of the Prime Minister in Port of Spain.

Arlington, VA, US

• Consulting and training leader for one of the oldest and best known software solutions for multi-criteria decision-making. The software - Expert Choice - is taught in more than 70 MBA programs globally as a best.
• Led a team of five consultants on dozens of client engagements over a six-year period.
• Notable customers included AOL, Medtronic, 3M, Dow Chemical, Exxon-Mobil, Chevron-Texaco, Omaha Public Power District, Progress Energy, WE Energy, PEMEX, NASA, Secret Service, Army, Navy, Air Force, Marines.
• Facilitated clients to allocate more than US$10 Billion in funds on major decisions, to include project portfolio optimizations, capital budgeting, strategic procurements, risk assessments and strategy decisions.
• Co-designed and developed the Expert Choice Belt training courses (Yellow Belt, Green Belt, and Black Belt).
• Trained nearly 2,000 learners on the Expert Choice Belt courses.

• Business Manager for the South American territory of a large specialty chemical manufacturer with offices and production facilities in Brazil and worldwide.
• Promoted to Business Manager and sent to the Brazil office to manage four Strategic Business Units (SBUs).
• Served as the youngest Business Manager in the company and the only one managing four SBUs.
• Responsible for growing the business for four SBUs worth $19M.
• Generated and analyzed sales and marketing business intelligence data in Cognos PowerPlay, Impromptu and Reporter.
• Developed, implemented, and managed operating and sales budgets.

• Sales Manager for the South American territory of a large specialty chemical manufacturer looking to expand its operations globally.
• Managed, trained, and supported channel partners in 10 countries for two SBUs.
• Grew sales to the territory for two SBUs 100% to US$10M in three years.
• Managed the overall export process in SAP/R3 for bulk and containerized chemical shipments to the territory.

Certificate, Executive Program In Strategic Sales Management

Certificate, Business Process Management Professional (Bpmp), Business Process Management

Graduate Certificate, Knowledge Management & Systems Engineering

Master Of Philosophy, International Security/Relations

Bachelor Of Arts, Political Science (Spanish Minor)