James Humphrey Email & Phone Number

St. Louis City County, Missouri, United States

Greater St. Louis

* Led a newly formed 9-person team supporting 70% of all Web-site traffic, 100+ applications, and over 350 internal employees. Coordinated the architecture and design of new products with cross-vertical teams and stakeholders. Managed an annual SW licensing budget of $1.2 million.* Delivered a generative AI proof of concept chat-bot for technical support engineers that saved them time and improved customer solutions. Provided executive summary on the costs, value, important features, major challenges, options for an MVP and ideas for other opportunities for AI in customer support.* Established a Quality Management System to organize team support and improve stakeholder visibility and participation. Organized a support process group, created a quality intake and portfolio management processes with Sharepoint documentation. Within 3 months reduced the backlog of open tickets from 100+ to under 20 while improving visibility and enabling tracking.* Improved team morale and performance by establishing measurable objectives. Collaborated with architects, product managers and tech lead, inventoried 50+ applications and decided to migrate 7 apps and retire 3. The team delivered both objectives and more. Efforts for maintaining team focus and injecting positivity were recognized.* Developed a 2024 roadmap using customer feedback, interviews, web metrics, loyalty reports, partner roadmaps, and OST.

Greater St. Louis

* Managed team of 4 Product Owners in Data Shared Services for integration value chain. Recognized for inclusion, empowerment and team building.* Matured Product Management practice for IT. Collaborated with R&D product management and IT Architects. Recognized for establishing vision and strategy best practices through Mulesoft KPI training and a vision contest.* Created EDI strategy using full-service provider to increase revenue and reduce operational cost by automating sales with 30 strategic accounts. Architected and guided development of APIs for sales automation.

Greater St. Louis

* Established Agile Scrum methodology for 9-person SW development and platform team.Lead the strategy and rollout for API management (WSO2).* Defined mission and vision to form Enterprise Integration Services and roadmap for integration products and capabilities including application integration, data integration and EDI.* Created Integration Guild to connect IT Architecture, EIS and delivery teams to solve shared problems as a community.

Greater St. Louis

* Created a strategy for real-time access for critical enterprise business objects. Outlined a specification for RESTful APIs and guided teams in creating their own object services. API reuse and strategy adoption reduced operational costs.* Refactored file-based integration architecture using a shared file system accessed through CIFS. Documented patterns of use and trained IT which reduced complexity and integration costs.* Trained IT on integration principles and patterns based on TOGAF and "Enterprise Integration Patterns." Documented templates for capturing the context and then decision trees mapping to the correct design approach and tooling.* Established metadata management model for AWS Data Lake and proofs of concept using AWS API Gateway and Dynamo DB and using Apache Atlas.* Identified custom product configurations as a discrete optimization problem (MIP) and aided in the selection of IBM CPLEX to solve the problem in real time for customers on the Web site.

Greater St. Louis Area

* Developed reusable Java libraries, JSF frameworks and APIs to support IT web application developers to reduce errors and increase productivity. Maintained a detailed user library of documents to ease adoption and reduce support.* Led a developer team to re-implement composite Web applications that were not meeting performance requirements and needed additional customer features. Resolved a long-standing bug in content retrieval whose root cause was a missing table index. Refactored as multithreaded customer-facing Web applications reducing page load from 15 seconds to 5 seconds.* Implemented numerous customer facing web applications using MVC pattern, JSF and Oracle storage. Known for delivering on-time with little oversight needed and a high degree of connection with business stakeholders.

Master'S Degree, Electrical Engineering

Activities and Societies: Teaching Assistant for Dr. Paul WestonMaster's study focused on artificial intelligence, optimization.

Bachelor Of Science - Bs, Electrical And Computer Engineering

Activities and Societies: Eta Kappa Nu, ECE Honor Society Intern at S&C ElectricEmphasis on control and DSP Capstone project robotic.