James Picon Email & Phone Number

• Oversee the daily operations of the company including financials, HR activities/training for payroll, scheduling, inventory maintenance, and sales. • Deliver network administration support for managed services clients including troubleshooting, emergency repair/maintenance, and ongoing support.• Coordinate project scheduling and delegate work orders to staff to ensure work orders are complete and supervised. • Build customer database through cold calling and business development activities to identify new clients. • Conduct in-depth evaluations of client networks that have been compromised to determine the how and why, as well as recommend improvements.Key Achievements: • Grew clients to 14K through strategic business development activities.• Improved performance and moral of employees through consistent training and open lines of communication to mitigate issues effectively.• Streamlined logistics related to scheduling and equipment supply which improved the efficiency and quality of service delivery.• Grew fulltime staff from zero to five since business launch.• Saved money and time through strategic facility management and resource locating. • Developed and implemented service that led to guaranteed monthly revenue.

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  William Floyd High School

  Information Technology