More Voltage LLC is a product shop. Just like a dev shop, More Voltage specializes in creating full products at any stage, from ideation through post-launch. More Voltage uses in-house and contracted designers and developers, with experienced product direction, to produce world-class mobile and web products.

Teach User Experience Design to incoming students in 13-week program. Provide clear instruction and mentorship in design principles and best practices, practical application, design philosophy, and building a career in the field.

Achievements:• Contributing Editor at Mashable Tech (Current).• Consulted on development and wrote copy for NVIDIA GeForce Experience software application.• Published by AnandTech, IGN, Gizmodo, Ars Technica, Venturebeat, Tom's Hardware, Kotaku, Destructoid, Total PC Gaming Magazine, etc.• 1,000+ tested and reviewed consumer products.• Co-created publication (bravenewgamer.com, now defunct) and brought site to 500,000 unique visitors monthly within four months.

As a mentor for students learning User Experience Design, I train and teach students from all over the world all of the skills necessary to gain junior-level positions as a UX designer.

Train groups of 3-12 in User Experience Design or Product Management. Provide clear direction for individual companies and employees based on their specific needs while providing actionable processes to follow in a corporate environment of any size and become successful, as a designer or product manager, at any level of seniority.

With the incredible Chris Graham we teach and train professionals interested in gaining new skills or transitioning into a new career product management. Our success rate has been historically high with students moving into new positions, starting their own businesses, or completing products they were already working on. We have had the highest rating of any General Assembly course according to GA this past cohort, and held the second best course in our previous cohort. Both of us have also had the fine opportunity to help our students find new jobs through referrals, and on occasion have hired students ourselves.

Responsibilities:• Scrum master: keep development and product teams on track for current projects.• Release manager: provide quality control, testing, and feedback for weekly sprints and releases. Provide detailed release notes, submit bug reports, and maintain development cycle based on priorities and timelines.• QA: provide product testing on all new and existing products/services across platform.• Support: provide support to sales, marketing, product, engineering, and customer success for all platform-related customer questions, bugs, and other queries. Includes regularly speaking directly with larger and unique-case customers and providing mastery-level knowledge of platform.• Product: work within product team to research, develop, and design new products and services for current and future deployment.Achievements:• Co-produced Peer-to-Peer fundraising product from early stage development through and post release. Co-owned management of development, design, and usability. To date product has been used by hundreds of customers, thousands of fundraisers, and tens of thousands of donors, resulting in ~$18.5M raised.• Designed user experience and user interface, and managed development, of public-facing tax receipt feature from inception through and post release. Product owner on currently-live feature available to ~1,200 customers.• Managed development of incorporating external email platform and replacing previously used system, increasing emails sent systemwide by 10X and opening additional development opportunities for email marketing and communication.• Created mobile point of sale app. Wrote schedule for all phases of development, from concept to release; built wireframes and evolved through internal testing into mockups. Found, contracted, and managed external development teams for simultaneous iOS and Android development. Provided all QA and direction during development. App is currently in final stages of development for upcoming release.

As Product Manager, my role at Calaborate was to ensure all employees had the tools and capability to do their jobs as best as possible. This included all of the following: • Product Management: Successfully launched two mobile apps: "Atlas: Scheduling Reinvented for Mobile" (plus corresponding web app), and "Klutch". Managed two products simultaneously and a team of eight. • Executive Management: Built and maintained Jira and Asana projects for development and non-engineering tickets, respectively, with over 1,000 completed tasks per project. • Quality Control: Successfully launched over a dozen releases of both products publicly, and hundreds of releases during the Klutch beta. Conducted all quality assurance for iPhone, Android, and web. Trained the team on QA best practices and scripted all company documentation. • Customer Support: Responded to hundreds of user inquiries via email, Uservoice, and social media with a 100% 24-hour response rate. Trained employees on technical and customer support protocols. • Marketing: Successfully oversaw press relations to publication in The New York Times, The Washington Post, TechCrunch, VentureBeat, etc.• Social Media Management: Created and maintained social media accounts for both products for Facebook, Twitter, LinkedIn, Google+, and YouTube. Built channels out to thousands of followers.• Scrum Master: Lead daily scrum meetings, kept team focused on specific achievable short- and long-term goals, and organized workflow based on company's needs and best practices.

Managed and sold advertising campaigns for an international audience

Provided customer support for car dealerships using our proprietary retail software. Handled phone and email queries, supported the QA team, wrote daily analytics reports, and provided administrative support when needed. I also trained all new technical support employees during my tenure.