- Technical teams management- Automation and Data Projects Governance- Lean thinking enabler- Digital culture and transformation sponsor- RPA, ML, IA, ETL, BPM Projects

Coordinating a team of 5 people responsible for the processes:IT Demand Management- Creation a SharePoint 2010 tool for Demand Management;- Assessment tools in the market for PPM Demand Management and Projects;- Creation of approval requirements process (workflow);Budget ::- Implementation of IT cash flow budget control;Indicators ::- Creating indicator with summary on Demand Management, Project and Budget for internal customers;- Development of… Show more Coordinating a team of 5 people responsible for the processes:IT Demand Management- Creation a SharePoint 2010 tool for Demand Management;- Assessment tools in the market for PPM Demand Management and Projects;- Creation of approval requirements process (workflow);Budget ::- Implementation of IT cash flow budget control;Indicators ::- Creating indicator with summary on Demand Management, Project and Budget for internal customers;- Development of training material on Prioritization and Demand Management (98% satisfaction measure);- Training and Management Prioritization of Demands (100% satisfaction measure - 60% Very Satisfied);- Creation of IT Customer Portal (Intranet with information and demands status);- Preparation of Quality Control (Process, Tools and Indicators);- Development of Productivity Indicators with calculations of Aging and Efficiency;- Preparation of Technology Indicators Book (Set of indicators management area);- Recognition of quality in visual presentation, precision and accuracy of publications.Communication ::- Responsible for submitting weekly releases with technology information and procedures. Show less

- Results presentation to external partners;- Analysis of financial results of partnerships;- Development of Indicators of Civil lawsuits;- Development of Provision of Civil lawsuits criteria of occurrence probability;- Expertise in impact analysis, direct and indirect costs (operational) and prevention of Civil lawsuits;- Sizing Callcenter, developing outcome indicators, averaging times, SLAs and quality;- MIS Analyst responsible for consolidating information in the… Show more - Results presentation to external partners;- Analysis of financial results of partnerships;- Development of Indicators of Civil lawsuits;- Development of Provision of Civil lawsuits criteria of occurrence probability;- Expertise in impact analysis, direct and indirect costs (operational) and prevention of Civil lawsuits;- Sizing Callcenter, developing outcome indicators, averaging times, SLAs and quality;- MIS Analyst responsible for consolidating information in the areas of Operations and Backoffice Card;- Analysis and reduction of R$ 8 million in reclassifications and changes in processes Civil lawsuits;- Relationship with Law Firms in Brazil for managing civil cases;- Supervision of Operational staff - 5 people;- Service Operations Support Team and Online Support; Show less