Specializing in Networking within the ICT industry, James's career journey began in field engineering, where he traveled the world before transitioning through all support levels within Network Operations Centers. From there, he progressed into technical design, specializing in complex fault resolution, and eventually took on architectural and management roles. His professional journey spans across both Public and Private Sectors, covering several multinationals, banking institutions, and a larger number of UK Local government organizations. This aptitude has allowed James to be brought in to adeptly resolve long-standing issues within legacy networking environments for multiple customers and prove that it is no longer the "Networks Fault". James brings extensive practical experience encompassing the entire project life-cycle, from inception to execution and ongoing support. Leveraging his strong leadership acumen and effective communication skills, he has an innate ability to translate highly complex environments into simplistic terms, ensuring clear understanding across all stakeholders. James firmly believes that if one cannot explain a complicated issue to a child, then they do not fully understand it themselves.
Listed skills include Itil, Managed Services, Telecommunications, It Service Management, and 14 others.