James Mills Email & Phone Number

Leeds, Gb

Harrogate, England, United Kingdom

· Achieving growth and hitting sales targets by successfully managing the sales team whilst ensuring first class service from the Customer Service Team.· Managing recruiting, objectives setting, coaching and performance monitoring of sales and Customer Service representatives along with KPI’s.· Responsible for creating and implementing strategy to increase our TrustPilot score from 3.6 to 4.1 over a 1 year period.· Compiling and analysing daily efficiency reports for staff alongside sales reports for the Sales Director to ensure the departing is running as efficiently and profitably as possible.· Complete monthly Audit feedback session with guidance and Quarterly 1-2-1 appraisals.· Managing the simultaneous running of Motor Department (Sales, Customer Service and Admin teams). Reporting bi-weekly to Sales Director and Operations manager alongside other key stakeholders.· Continuous training with new and experienced staff to ensure all targets set are hit and often exceeded.· Responding to all customer complaints (verbal or written).· Presenting and negotiating new schemes with insurers. Monitoring pricing of the Motor Schemes and underwriting requirements from the insurers.· Developed up to date enrichment processes

York, England, United Kingdom

· Responsible for onboarding the Business Interruption team made up of Claims Support Specialists and Loss Adjusters to deal with the new claims that had been raised due to Covid.· Conducted soft skill training sessions via Webex and face 2 face.· Evaluated the effectiveness of training, and conducted ongoing TNA to identify further development requirements· Recorded relevant training MI, and presented results to senior management· Assessed employees' progress on a weekly basis, maintaining detailed assessment records

Leeds, West Yorkshire, United Kingdom

· Responsible for developing new business leads, maintaining existing client base and developing/supporting colleagues to achieve maximum performance· Regularly exceed targets: making 40-60+ outbound calls daily; closing an average of 8-12 new sales per week; calling 80 warm leads on average each week to expand the client base· Have developed my own life insurance leads to meet/exceed monthly sales targets· Use advanced sales skills to influence and persuade customers to purchase appropriate policies e.g. increasing personal protection sales by 20% in one quarter period· Use in-depth, up-to-date knowledge of products/services to increase up-selling opportunities· Responsible for training, coaching and mentoring colleagues at different levels to maximise sales opportunities and client satisfaction· Closely monitor new employee progress through weekly observations in the working environment, providing extra training if needs are identified· Present training outcomes and needs analysis to franchise owner on a monthly basis

Leeds, England, United Kingdom

· Dual aspect role, involving sales and customer advice plus managing and delivering induction training programmes for new startersTraining Role: · Conducted thorough research to create exciting and innovative ideas for employee training· Developed creative training materials including PowerPoint presentations, workbooks, activity sheets and videos· Evaluated the effectiveness of training, and conducted ongoing TNA to identify further development requirements· Was recognised for having a persuasive and inspiring delivery style which left trainees motivated to perform in their new roles· Assessed employees' progress on a weekly basis, maintaining detailed assessment records · Developed and maintained excellent working relationships with external training providers · Recorded relevant training MI, and presented results to senior managementSales role: · Responsible for managing sales and customer service-related calls in order to develop the client base and increase business· Made 60+ sales calls daily, hitting and often exceeding the company’s monthly targets in a fast-paced environment with a busy workload and tight deadlines· Demonstrated excellent product knowledge, keeping up to date on latest trends in sales promotions, product updates and service changes

Leeds, West Yorkshire, United Kingdom

· Responsible for developing new client leads and maximising sales of appropriate company insurance products based on customer requirements · Utilised effective upselling techniques to increase customer interest, and continually met and exceeded KPI targets, expanding the client base by calling 50-100 warm leads per week· Mentored new colleagues and built on training to enable effective growth of skills

Harrogate, England, United Kingdom

· Responsible for handling customer account inquiries, providing information to resolve product/service complaints and generating leads for new sales via telephone and email · Provided customer service for Car Insurance and Breakdown Cover in inbound and outbound call centre· Trained 4 new employees each quarter in procedures and policies in order to maximise team performance

Master Of Science - Ms, Sports Therapy, Merit

Bachelor Of Science (Bsc), Sports Therapy, 2:1