James O'Malley Email & Phone Number

Greater New York City Area

Sales and client support for Anova, the global leader in industrial asset remote monitoring. Providing Internet of Things solutions that enable improvements in efficiency, safety, service and profitability. Responsibilities include -Client Relations Management:•Service and support of global customer base•Lead and Opportunity Management using SalesForce•Client project assistance and consultation•Internal support for global commercial reps. •New business customer service and account setup•IoT Software and hardware support•Systems and data demonstrationsOPS and Order Management:•Customer Quoting, Order Entry and Invoicing•Data and reporting management•Parts and inventory administration •Domestic and International shipping coordinationSystems:•Salesforce•Epicor•Anova IoT web and mobile based solutions•Quickbooks

Greater New York City Area

Client Relations Management:•Service and support of global customer base•Lead and Opportunity Management using SalesForce•Client project assistance and consultation•Internal support for global commercial reps. •New business customer service and account setup•IoT Software and hardware support•Systems and data demonstrationsOPS and Order Management:•Customer Quoting, Order Entry and Invoicing•Data and reporting management•Parts and inventory administration •Domestic and International shipping coordination•Processing for return and repairsSystems:•Salesforce•Epicor•DataOnline IoT web and mobile based solutions•Quickbooks

•Administration of V.M.I. web portals that assist customers in optimization of inventory through telemetry data computing.•User-Access administration for specialty gas suppliers and their end-customers.•Customer support for the sales and logistics departments of nationwide industrial, medical and specialty gas companies.•Trouble-shooting and technical support for on-site technicians with theset-up and use of DataOnline telemetry systems.•Performing Administrative training and demonstrations.

• Handled projects for both private and public clients.• Produced deliverables on or ahead of schedule in deadline-orientated environment.• Consistently provided accurate and articulate information and results.• Performed orientation and procedural training for new employees.• Confirmed accuracy of chemical results by use of Statview application.• Analytical chemistry of inorganic compounds, based on existing procedures, by means of titration, colormetric and digital meter analysis.

• Managed sales and floor teams of up to 7+ associates.• Effectively managed neighboring stores and associates on short notice.• Received several awards in operations management and personal sales.• Budgeted merchandise and employee staffing to consistently produce above the daily revenue expectations.