James P. Hicks Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

iDREAM Ops and Project Co Lead, Esports Project Lead, Innovator for Office of Senior Admin/CIO

Los Angeles, Ca, Us

IT Operations Manager for ITSOffice of the Senior Administrator/CIO

Los Angeles, Ca, Us

Innovative Project Manager for the Office of the Senior Administrator/CIO

Los Angeles, Ca, Us

Region East now consist of LD East and LD Central as one region. In my role, I serve as ITD Liaison directly assigned to the region’s leadership that oversee central and east. My responsibilities include ITD advisory and support for the regions senior leadership which include the Superintendent, Administrator of Operations, Administrator of Instruction, Directors, Administrators, and administration staff. As part of ITD leadership, my role is to bridge the relationship between ITD Senior Management and Region East Senior Management. I also serve as ITD Liaison for ITD by communicating with all supporting CoS ITD liaisons that serve geographical areas within the Region East Communities.Secondary assignment includes advisory and support for the Downtown and Lincoln Heights schools and communities. This support is focused on offices, schools, principals, administrators, school staff, students, families and all stakeholders.

Los Angeles, Ca, Us

Los Angeles, Ca, Us

An IT Support Technician Supervisor oversees subordinate IT Technical staff including ITSTs, ITST2, IT Solution Technicians, and Senior ITSTs and all their work in designated District locations.An IT Infrastructure Project/Program Manager performs the same duties as a Senior IT Infrastructure Project/Program Manager except that an IT Infrastructure Project/Program Manager manages less complex projects and does not supervise other Project Managers.An IT Support Technician Microcomputer generally reports to a local site and installs and maintains computing systems, replaces malfunctioning components, and refers to major hardware or software problems to service personnel.

Los Angeles, Ca, Us

Installs, replaces, configures, analyzes, and repairs wired and wireless local area network equipment and software. Provides ongoing maintenance and support for existing local area networks. Configures, services, and optimizes wired and wireless network equipment and devices. Supports, tests, and resolves network hardware and software issues. Troubleshoots, diagnoses and repairs local area network connectivity problems and issues usingproper analysis tools and protocol analyzers. Replaces and/or adds equipment to existing networks. Repairs equipment by replacing defective electronic or mechanical components, reassembling, and checking for correct operation. Repairs incidental network cabling. Documents network and IT equipment changes. Provides technical assistance to schools and offices over the phone regarding technical problems. Tracks moves, adds, and changes of inventory. Assists WAN Specialists, IT Infrastructure Project Network Engineers, and Design Network Engineers in the diagnosing and solving complex networking problems. An IT LAN Technician installs, replaces, configures, analyzes, and repairs wired and wireless local area network equipment and software. Knowledge of: Physical infrastructure components, including fiber optics, CAT 5, 5e, 6 cabling, and serial cabling technologies Common VoIP protocols such as H.323, H.235, MGCP, and SIP, and Gateway protocols such as MGCP, and H.261/H.263/H.264. Network terminology Basic principles of LAN switching. Installation and configuration of LAN switches. Best practices of using tools and materials involved in the repair of network and peripheral equipment. Design principles of local area networks Switching and routing protocols. Network troubleshooting and test tools IP addressing and subnet schemes. Wi-Fi and Streaming Video Technologies Copper and fiber cable topologies. Voice over IP and Quality of Service Peregrine or other enterprise level incident tracking software.

Los Angeles, Ca, Us

Worked as a member of network emergency response team focused on troubleshooting all enterprise level network devices related to MDF of schools sites containing vital network devices such as the router, core switch, controller, and UPS.

Los Angeles, Ca, Us

After school music production class teaching logic, cubase, FL studio, and NI machine

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Help Desk for in-house hardware, software, and network support functions for 3000 user environment including managing ticket system for all technical issues. Installed, configured, tested, and maintained software and hardware for all users, as well as integrating operating systems for both PC and Mac. Managed, investigated, and troubleshoot all technical issues developing solutions through helpdesk support, providing Level 1 Customer Service Served as liaison to contracted support, vendors, and manufactures Provided desktop support for all PC, Mac, Printer and office equipment.

Los Angeles, Ca, Us

Programs sponsored by the Airforce working with LAUSD students providing training and guidance focused on Cisco, Linux, Windows, Apple, and all security related for Offensive Cyber Security.

•Directly managed the IT Department that provide support to 3 locations.•Managed all IT Personnel which included 2 Supervisors and 4 Technicians•IT Manager for in-house IT Team of 6 that configured and repaired all hardware, software, applications, and network support functions for over 20 user enterprise environments in 2 other office locations. Duties included managing a ticket system for all helpdesk support and managing daily operations for all site locations.•Managed all Technicians that Installed, configured, tested, and maintained software and hardware for all users, as well as integrating operating systems for both PC and Mac.• Managed all network issues, server issues, and telecom issues.• Oversaw all IT implementation, operational processes, standards procedures and policies including day to day and maintenance procedures.• Oversaw all staff performance evaluations and discipline procedures •Configured and repaired all hardware, software, and network support functions for 20 user environments including managing a ticket system for all technical issues•Managed all Technicians that Installed, configured, tested, and maintained software and hardware for all users, as well as integrating operating systems for both PC and Mac.•Managed, investigated, and troubleshoot all technical issues developing solutions through helpdesk support technicians that provided Level 1-4 Customer Service•Served as Manager and Liaison to contracted support, vendors, and manufactures •Managed team that provided all desktop support for all PC, Mac, Printer, and office equipment.

•Senior Technician for in-house IT Team of 6 that configured and repaired all hardware, software, and network support functions for 20 user environments including managing a ticket system for all technical issues•Managed all Technicians that Installed, configured, tested, and maintained software and hardware for all users, as well as integrating operating systems for both PC and Mac.•Managed, investigated, and troubleshoot all technical issues developing solutions through helpdesk support technicians that provided Level 1-4 Customer Service•Served as Manager and Liaison to contracted support, vendors, and manufactures •Managed team that provided all desktop support for all PC, Mac, Printer, and office equipment.

Master'S Degree, Technology Management

Bachelor Of Science, Network And Communication Management; Computer Networking Systems

Associate Of Science, Network Systems Administration; Computer Networking Systems

Project Management Certificate Program, Project Management Professional