James Possee Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, Canada Area

The main role of the Client Partner is to lead the client relationship side of active projects. This ensures strong and clear communication and understanding between the MetaLab and client teams, which serves to mitigate any issues/blockers and maintain project momentum.Other key responsibilities include:- Creation of internal briefs prior to the start of projects to ensure both sides are on the same page and ready to produce from day one. Briefs include stakeholder interviews and synthesis, client and industry research, and a clear understanding of the goals and parameters of the engagement.- Conducting regular stakeholder 1:1s throughout each project to ensure the client’s voice is heard internally, and ultimately represented in the product designs.- Facilitating client conversations for current project extensions and/or future projects, and the creation and execution of any related contracts.- Internal coordination with project leads (eg: Producer, Design Director, Engineering Director, etc) to plan and maintain optimal resourcing levels throughout projects while remaining within budget.

Vancouver, Canada Area

As Engagement Manager, I am responsible for the overall delivery and management of Hootsuite’s largest product and services deployments. Along with the practical side of the deployments, I’m tasked with ensuring there are healthy and productive relationships between Hootsuite, the clients, and our many partners.Some of the more detailed aspects of this role include the joint development of detailed project and communication plans, the management of associated budgets, resources, and timelines, and the monitoring and reporting of overall project health metrics.While much of my work occurs within the Professional Services department, a large percentage of my time is spent working with a number of other key Hootsuite departments and teams, including: Product, Development, Sales, Legal, Security, Finance, Partners, and Executives.

Vancouver,Bc

As part of the Hootsuite Global Customer Success Team, my goal is to ensure success for our largest Enterprise clients. I have worked with organizations within every major industry, from small/medium groups, up to a number of the Fortune 500. In early 2016 I was named Hootsuite's first ever Senior Customer Success Manager.Key day-to-day duties and skills include:- Supporting multiple SaaS products, and providing industry best practices to help achieve success.- Building out and delivering customized projects and product deployments.- Proactive and consistent communication to solidify high product adoption rates.- Maintaining business partnerships and long-term relationships with multiple stakeholders.- Collaborating across all departments to ensure necessary resources are always in place.- Identifying upsell opportunities and responsible for client renewals.

Langley, Bc

Burnaby