James Prince Email & Phone Number

Syracuse, Ut, Us

Syracuse, Ut, Us

Farmington, Utah, Us

-Procure, implement, manage, and monitor all IT systems within the Arbinger HQ Building, which includes; Servers, network appliances, security appliances, workstations, A/V gear, printers, and scanners-Procure, configure, manage, and support all remote employee workstations, which constitute 85% of our workforce-Windows and Linux server management in both on-prem and cloud-based servers-Experience in designing and executing the installation and ongoing management of our HQ network infrastructure. This included the network design, procurement, pulling and terminating of wire, installation and configuration of network appliances, and ongoing monitoring and support of the network for a 30,000-square-foot building.-Microsoft 365 and Azure administration-Salesforce administration-Adobe Creative Cloud administration-Asana and Jira administration-Manage all internal IT support for the organization (120+ employees). This includes the support of all employee IT devices, software, and services.-Provide management, direction, guidance, and training for the IT Infrastructure and support team-Direct and manage complex hardware and software implementation projects, some of which include: Salesforce Classic to Lightning implementation, Google to Office 365 Migration, several VOIP service migrations, quickly converting our workforce from in-person to remote work during the pandemic, media server migration and implementation for our video team, and many other software implementation projects-Responsible for the security of all IT devices, software, and services including: HQ building security, network security and monitoring, writing and training of security SOPs, security compliance (CMMC), and vetting of all new software and services prior to procurement

Farmington, Utah, Us

Using technology to turn the world outward!Some of my roles, skills, and achievements at the Arbinger Institute includes:· Salesforce, Pardot, and CPQ administration· Conga configuration and administration· Manage day to day onsite and remote IT support for a rapidly growing team · Systems administration for all internal cloud and local applications for the company· Directly report to the VP of Technology to oversee technology strategy as the company rapidly grows to ensure that our technology foundation can support this growth · Plan and execute technology and development sprints using Agile methodology · Manage IT security policies and oversee security software implementation · Develop and refine standard operating procedures for the company · Develop and implement a company SharePoint to standardize file sharing, naming conventions, and file access/sharing permissions· Basic HTML · MySQL database maintenance and administration· Develop and groom an annual and monthly IT budget to aid in the control of IT expenditures· Implemented PTO and IT Order Request forms to help standardize the process for requesting time off and ordering IT equipment · Implemented inventory control processes to standardize inventory SKU's and naming conventions· Workstation setup and support for current and new employees. This includes the research and implementation of hardware and software standards

Chattanooga, Tennessee, Us

Responsible for driving a culture of consistency and standardization through the implementation and improvement of the quality program, safety program, and standard operating proceduresEnsure a safe work environment driven by empowerment, accountability, and continuous improvementConduct and facilitate regular Kaizen events to promote and encourage a culture of continuous improvement among associatesFacilitated and completed several Kaizen events which drastically improved inventory control in areas of nonconforming product and inventory accuracyPlayed a key role in the planning and implementing Red Prairie (a warehouse management system)Trained as a super user in Red Prairie and responsible for training and facilitating support for all staff in the warehouse and officeAssist in the preparation for the annual safety audit, including the regular review and continuous improvement of site safety proceduresDirectly responsible for KPI's related to inventory accuracy for primary clientele Responsible for conformance to ISO 9001:2008 requirements in relation to quality and inventory controlEnsure all FDA and GMP requirements are followed in practice on the warehouse floorResponsible for portions of monthly financial functions including; advance storage billing, month end billing, and profitability by account reportResponsible for the management of a diverse team of nine associates which covers the inventory department and shipping/receiving officeTeam responsibilities and areas of accountability include; safety, quality control, inventory control, shipping/receiving, continuous improvement and employee development programs, warehouse management system maintenance and training, finance, LEAN Six-Sigma, and communications

Draper, Utah, Us

Manage operations in coordination with various departments and offices globally including inventory management, daily website content updates, and client supportEnsure correct international pricing, build of materials, and inventory SKU's are maintainedWork with the accounting department to monitor the profitability of our international offices and pickup points and make adjustments where necessary to increase profitability Accountable for managing the inventory system, monitoring shipping tables, and ensuring quality of products and services for all offices worldwide through the application of ISO standardsManage the customer support team to ensure a high standard of customer service excellence is maintainedWork in tight coordination with international offices and pickup points via remote communication to ensure staff are trained and processes are followed globallyWork directly with the Vice President of Operations to manage operations and logistics for the corporate office and all other offices and pickup points worldwide

Manage the workflow and work allocation of the accounting team to ensure timely and accurate submission of Canadian tax forms and legal documentsSuccessfully managed numerous multi-phase projects to help improve efficiency, revamp processes and procedures, and increase product output and qualityManage multi-phase work allocation projects as the number of staff fluctuate between the international branches of the firmSet and reach goals with staff in order to reach overall department and firm objectivesManage day to day affairs for multiple international branches of the firmActed as Managing Director for two branches of the firm from 2012 - 2013Recruited, retained, and managed teams of accountants, document controllers, and client service managers for two new international branches of the firmSuccessfully managed an aggressive hiring campaign. This involved the layout and design of university flyers, posters, banners, and the managing of multiple job fairs in order to hire for multiple positions in a short time frame.Work between and extract data from multiple databases and analyzed this data for accuracy and for reporting purposesWork with IT team to develop new reporting tools in order to more effectively follow up with accounting staff and increase productivity over timeReport to upper management on a regular basis using data collected to present on the results of the accounting department. This included presenting on successes and failures to reach department goals and suggested solutions to issues encountered. Trained staff regarding software changes and upgrades and introduced new tools developed by the software development team to ensure compliance to new processes and procedures

Belo Horizonte, Minas Gerais, Br

Managed the sales and marketing department of the company including the sale of products and servicesBudgeted, developed, and executed monthly marketing campaigns. This included the layout, design, and publishing of monthly sales promotions to the company website and social media pages.Researched potential new markets to explore as a company and carried out trial sales periods to assess marketabilityManaged, maintained, and worked the front sales floor to promote the sale of new productPlanned for and managed an advertising campaign at Weber State University to boost company sales and fortify the company's reputation with the UniversityConducted weekly sales and service meetings with staff to discuss successes and problem areas. This included follow up from previous meetings and the setting of new goals in order to reach overall company objectivesCreated and presented weekly sales reports to upper management and set goals to succeed in meeting deadlines to provide optimal customer satisfactionResolved client concerns through carefully listening to their concerns, finding creative solutions to address them, and implementing that solution to ensure client satisfactionInteracted with clients and troubleshot technical difficulties via e-mail, phone, and in person dailyConducted on-site workstation, server, and small network set up for individuals, businesses, and schools. This included personal training on the functions and features of new hardware and software.

Worked closely with designers and architects in cabinet design and layoutManaged multiple design/drafting projects simultaneously Accountable for design, engineering, and production of productResponsible for preparing detailed designs to be presented to clienteleCreated templates and forms to increase efficiency of design/drafting processesConducted onsite measurements to ensure accuracy of final product dimensions Calculated and created cut-lists for the production team to use to build final productReviewed designs and cut-lists with design staff and production line staff to obtain feedback and improve future designs/blueprintsAssisted in the monitoring of shop production to ensure timeliness of overall projects

Mba Information Technology Management - Mbaitm, Computer/Information Technology Administration And Management

Bachelor Of Science (B.S.), Business Administration And Management, General

Education record