James Pulse

James Pulse Email and Phone Number

Trails Program Manager @ Whatcom Mountain Bike Coalition
Kirkland, WA, US
James Pulse's Location
Greater Seattle Area, United States
James Pulse's Contact Details
About James Pulse

I grew up as the oldest of 5 children in an Air Force family where moving from one state to another became the norm until I was 6. We eventually settled down just outside of Seattle where I completed most of my primary and secondary education, finding my tribe within team sports.After finding success at DECA nationals during high school, I joined the Foster School of Business at the University of Washington to pursue a degree in Marketing. I thrived in academics, challenged the status quo as President of my Fraternity, volunteered as a baseball coach with the Boys and Girls Club and worked jobs that expanded the threshold of my comfort zone. From processing frozen fish for 16 hours a day in remote Alaska, navigating a riotious restaurant at F.X. McRory's on Seahawk game days, leading college pass sales initiatives for Stevens Pass, to supporting the Marketing team at PACCAR, I've consistently thrown myself into uncomfortable situations to seek further self-growth.Over my 4 years with PitchBook, I continued this narrative, becoming a domain expert in their proprietary software, establishing rapport with teams in India, explaining key concepts to new and veteran team members, utilizing data analysis to assist in opening a new facility and managing direct reports in multiple locations. During my tenure, I learned it's critical to define what success looks like, provide transparent communication and empower your team.After reaching a growth plateau, I left PitchBook to align my passion for the outdoors with my career... starting by spending the summer building out a camper van! After completing my camper van build out, I made the move down to Bend without a job or many connections, determined to make things work. Over the next 10 months, I found a role within a bike shop while continuing to live in my van. It was an amazing experience, but with the biking season dying down and the cold winter on its way, I made the decision to move back to Washington. I took a seasonal role on the Customer Care team at evo.com, connecting with customers throughout the winter season. Upon our team becoming fully remote during COVID, I took on a new challenge of Customer Care Training Coordinator. In this role, I've developed, implemented and maintained a fully remote onboarding program to get our seasonal Care reps up-to-speed for our busy season. My next adventure is taking on the Customer Care Training Supervisor role!When I'm not in the office, you'll find me mountain biking, skiing and adventuring outside with my dog Major in and around Bellingham.

James Pulse's Current Company Details
Whatcom Mountain Bike Coalition

Whatcom Mountain Bike Coalition

View
Trails Program Manager
Kirkland, WA, US
Website:
wmbcmtb.org
Employees:
8
James Pulse Work Experience Details
  • Whatcom Mountain Bike Coalition
    Trails Program Manager
    Whatcom Mountain Bike Coalition
    Kirkland, Wa, Us
  • Evo
    Customer Care Hiring & Training Supervisor
    Evo Jun 2023 - Present
  • Evo
    Customer Care Training Supervisor
    Evo Aug 2022 - Jun 2023
    Remote
  • Evo.Com
    Customer Care Training Coordinator
    Evo.Com Aug 2020 - Aug 2022
    Greater Seattle Area
    • Manage the development and implementation of the Seasonal Customer Care Rep onboarding program• Facilitate the remote onboarding of over 55 Seasonal Care Reps • Provide ongoing gear, process, and tool training resources to improve team confidence and efficiency• Maintain centralized documentation for processes and tools within Customer Care• Improve operational efficiencies by identifying, proposing, and implementing process changes• Solicit and analyze Rep feedback to establish areas for development and improve team morale• Support technology implementations by providing consultative and project management assistance• Previous: Customer Care Representative (Nov. 2019 - Aug. 2020)
  • Evo
    Customer Care Representative
    Evo Nov 2019 - Aug 2020
    Greater Seattle Area
  • Whatcom Mountain Bike Coalition
    Lead Trail Building Instructor
    Whatcom Mountain Bike Coalition Mar 2022 - Present
    Bellingham, Washington, United States
  • Hutch'S Schwinn Bicycles - Bend, Inc.
    Sales Associate
    Hutch'S Schwinn Bicycles - Bend, Inc. Apr 2019 - Nov 2019
    Bend, Oregon Area
    • Qualify customer needs, provide relevant solutions, demonstrate benefits and handle customer questions per product line knowledge• Handle payment transactions of up to $7,000 utilizing Lightspeed point-of-sale software• Manage up to 15 bicycle rentals per day through the Bike Rental Manager online reservation system• Manage layaways, special orders and store inventory on a daily basis ensuring positive customer experiences• Design and implement merchandising strategies on a monthly basis
  • Bend Endurance Academy
    Youth Cycling Coach
    Bend Endurance Academy Jun 2019 - Oct 2019
    Bend, Oregon Area
    • Led 6-12 year olds on mountain biking trips 1-4 times per week• Demonstrated proper cycling techniques for groups of 3-15 kids• Collaborated with up to 3 other coaches to ensure effective coaching strategies were utilized• Communicated relevant information with parents and teachers on a regular basis• Provided medical and bicycle maintenance assistance when required
  • Life & Time: Free Range Fast Food
    Front Of House Team Member
    Life & Time: Free Range Fast Food Jan 2019 - Apr 2019
    Bend, Oregon Area
  • Pitchbook Data
    Research Development Manager
    Pitchbook Data Jun 2017 - Jun 2018
    Greater Seattle Area
    Responsible for the onboarding and development of all members in the Research Department. This includes:-Identifying, developing and implementing onboarding programs for new team members (Seattle and India)--Onboarded over 75 people in Seattle --Onboarded over 200 people in India-Managing a direct report to assist with the development and facilitation of onboarding programs in Seattle-Identifying, developing and implementing development programs for Seattle-based Research Department employees following Onboarding-Providing consultative and project management guidance to team members in developing training programs specific to their teams
  • Pitchbook Data
    Research Development Specialist
    Pitchbook Data Aug 2016 - Jun 2017
    Greater Seattle Area
  • Pitchbook Data
    Senior Research Associate, Training & Onboarding
    Pitchbook Data Aug 2015 - Oct 2016
    Greater Seattle Area
  • Pitchbook Data
    Research Associate
    Pitchbook Data Sep 2014 - Aug 2015
    Greater Seattle Area
  • Stevens Pass Mountain Resort
    College Sales Representative
    Stevens Pass Mountain Resort Sep 2013 - Mar 2014
    University Of Washington
    As a representative for Stevens Pass Ski Area, I was responsible for generating sales of college passes from the University of Washington, as well as surrounding colleges. The college rep program sold close to 150 passes, of which I sold 40. This position helped me to further develop my sales, networking, and promotional skills all while pursuing my passion.
  • Paccar
    Marketing Intern
    Paccar Jun 2013 - Sep 2013
    Provided the Marketing team at PacLease with assistance on daily activities in addition to:-Creating a comprehensive safety report with over 30 reputable sources-Overhauling PacLease's Franchise interface with Microsoft SharePoint-Utilizing Microsoft Publisher to create Wall Art images and a company Holiday card-Ascertaining economic data to highlight trends in the market-Communicating with customers to aid in the sale of used trucks
  • Fx Mcrory'S
    Expo/Busser
    Fx Mcrory'S Sep 2012 - Jan 2013
    419 Occidental Ave S, Seattle, Wa 98104 (206) 623-4800
    -Established repeat customers by cultivating strong customer relationships-Collaborated in a team of 12-15 to ensure seamless customer service -Worked up to 12 hour shifts with minimal breaks in high stress environment-Promoted to Expo 10/2012
  • Leader Creek Fisheries
    Packaging Specialist
    Leader Creek Fisheries Jun 2012 - Aug 2012
    -Worked 16 hours a day, 7 days a week to meet Production Quotas-Ensured quality of product by assessing temperature and meat quality-Collaborated with a team of 10+ people to maintain constant production from start of shift until end of shift-Responsible for moving 1000 lb. racks from up to -30° F freezers

James Pulse Skills

Marketing Customer Service Social Media Microsoft Office Powerpoint Microsoft Excel Leadership Sales Teamwork Data Analysis Statistics Public Speaking Time Management Microsoft Word Data Entry Adaptability Creativity Organization

James Pulse Education Details

Frequently Asked Questions about James Pulse

What company does James Pulse work for?

James Pulse works for Whatcom Mountain Bike Coalition

What is James Pulse's role at the current company?

James Pulse's current role is Trails Program Manager.

What is James Pulse's email address?

James Pulse's email address is ja****@****ily.com

What is James Pulse's direct phone number?

James Pulse's direct phone number is +141567*****

What schools did James Pulse attend?

James Pulse attended University Of Washington, University Of Washington, Michael G. Foster School Of Business, Woodinville High School.

What are some of James Pulse's interests?

James Pulse has interest in Children, Skiing, Coaching, Rock Climbing, Soccer, Wake Boarding/water Skiing, Education, Disaster And Humanitarian Relief, Mountain Biking, Personal Growth.

What skills is James Pulse known for?

James Pulse has skills like Marketing, Customer Service, Social Media, Microsoft Office, Powerpoint, Microsoft Excel, Leadership, Sales, Teamwork, Data Analysis, Statistics, Public Speaking.

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