• CX Delivery lead for 2 emerging solutions (Secure Access Service Edge, DNA Spaces) responsible for critical escalation and customer success• Managing team of Architects & Engineers to deliver customized network solutions, services and methodologies for customers Digital Network Transformation (Software Defined WAN & Access)• Accelerated readiness of 2 new CX offers for SASE optimizing each phase (methodology, pre-sales, delivery) with Product Management and Field teams• Led cross-functional team for SASE to drive integrated solution validation of 28 use cases and scaled delivery from 1.2M (FY21) to 5.2M (FY22)• Recruited early-in career talent, guided & mentored team through skillset transformation required to deliver and accelerate emerging solutions

• Delivery lead of Optimization Services for US Cable & Media vertical. Led a team of Architects and dotted line global NCE with shared responsibility for P&L ($41M), client satisfaction and delivery excellence.• Managed operation support of the client engagement that includes resource allocation; contractual requirements; and client issue resolution.• Executed process improvements that improved (1.4X) our team’s efficiency by identifying/resolving issues, building key relationships between Field & offshore Global teams through effective communication of business requirements, operational procedures and processes.• Developed a high performing team and delivered services across next-gen service provider products & solutions (NCS6K, NCS5K, CRS-X, ASR9K) • Ensured profitable project delivery w/ 61% margins by directing the project management team to ensure appropriate project planning, and risk management.

• Led service delivery experience to Cisco's largest Cable SP client having single point of ownership for all Cisco services in their Core, Access, and Data Center. Led Quarterly Business Reviews with client to review performance data and demonstrate value of Cisco Services.• Owned P&L of $17M directly managing a 15+ team of architects, project managers and matrix teams of TAC engineers, Operations Managers. I received a pulse survey score for immediate manager of 98% (compared to 86% average across ~900 managers globally).• Won $2.1M of additional services business by working with Sales team in pre-sales engagements focused on new products (NCS6K, PRE5, cBR8) and solutions (Prime Assurance, Automated Fault Management, Tail-f).• Part of cross-functional teams for projects affecting Cisco business, product, and service leadership. Established a Quality Dashboard to track new software and achieved 20% productivity improvement by reducing time (5 weeks) to deploy new software

• Led 8 member team in client's multiservice network design, new services rollout and operational best practices resulting in the 1st CRS-3 and 100GE backbone deployment among US Service Providers.• Supported Proof of Concept and resolved issues in client network providing highest-level crisis management during network impacting issues.

• Trusted advisor transitioning customers (TWC, Covad) from TDM to Packet technologies and provided consulting for voice and data, network diagnostics, and tool selection • Team lead for Day2 delivery supporting Comcast grow voice business to 5+ million subscribers in 2 years, delivered over 20 customized training on deployment/operational best practices and driving resolution for outages/escalations.

• Joined engineering working on a new multi-terabit platform with distributed architecture• Lead for test design, execution and automation of network infrastructure components (IPv4/IPv6 IO, and High Availability) of Cisco IOS-XR filing over 200 defects. Won Cisco Pioneer Award for contribution to Cisco Carrier Routing System (CRS-1)