James Balmain Email and Phone Number

The Workshop Manager has responsibility for operation and success of the workshop in servicing, maintenance and dealership operations.• Assist with direction of business goals and outcomes.• Lead and drive business owners’ requirements for improvements and profitability• Review and management of profitability of workshop • Workshop consumable and operational cost control• Quoting and cost estimation of workshop jobs• Utilisation of appropriate contractors and costs associated.• Building and expansion of customer base• Management of staff roles within workshop• Workshop workload, efficiency, and scheduling• Monitoring and assisting staff with jobs• Staff training and up-skilling• Staff leave management.• Assist with recruitment requirements.• Administration supervision and accuracy • Supervision of parts management• Parts accessibility and stocking levels• Waste management and control• Developing, mentoring, and motivating staff• Support and assistance to Sales staff with customer support• Workshop Health and Safety management• Management and review of timesheets• Process and systems improvement and creation• Operations and actions relating to Dealership servicing and maintenance of vehicles.• Liaison with Brand head office regarding business operations• Dealer Warranty Claims lodgement• Technical bulletins and staff updates of technician information• Management of campaigns and recalls allocated to region.• Liaising with customers and attending customers’ requirements• Account review and management• Planning and organising own work• Negotiation and diffusing staff and customer issues.• Maintenance and servicing of workshop vehicles and equipment.• Workshop tooling and purchasing requirements.

The Coordinator Mechanical Repairs & Boilermakers position has overall responsibility for managing the fleet repair function of Council, and overall responsibility for the management of the Boilermakers team. • Develop, implement and establish coordinated mechanical maintenance programs, including controlling the program budget and expenditure and assisting with the preparation of relevant section budgets.• Lead the team undertaking the mechanical repair function and projects of a complex nature, including:• Managing time.• Cost control.• Setting work program priorities.• Planning and organising own work.• Ensure planning and organisation of staff and contractors.• Establishing the most appropriate method to ensure expected outcomes are achieved.• Establish priorities and monitor workflow• Provide estimations relating to equipment recommendations, maintenance activities, costing and duration of works.• Monitor the industry to ensure the Plant and Fleet Branch is aware of changes and ensure adoption of best practice.• Ensure risks in the ownership and maintenance of fleet items are identified and addressed.• Provide expert advice in preparation of technical specifications.• Understand and implement effective human resource management practices including:• Negotiating and resolving organisational issues.• Developing, mentoring and motivating staff.• High level of interpersonal skills to communicate and negotiate agreed actions and outcomes with customers to ensure maintenance and repairs to fleet items are completed.• Exercise professional judgement on materials and parts required and supplied to Council meet economic and quality standards.• Provide reports and recommendations on technical suitability of equipment procedures, processes and results.• Liaise and work with the Logistics branch for maintaining Councils operations.• Work with and negotiate best outcomes for other Council branches to keep operational downtime of equipment to a minimum.

Responsible for the operational management of a large domestic & commercial landscape supply centre•Undertook all aspects of operational management relating to landscape suppliesManagement areas included:Examining project specifications to determine material & equipment requirements & ordered to siteQuoting, invoicing & inventory stock managementActively liaised with stakeholders including property owners, construction & engineering managers, & contractor companiesCoordinated work teams (rosters/vehicle allocations) for the delivery of product to work sites in line with contractual requirements & WH&SProblem solved landscape challenges on site & implemented effective solutionsManaged the business fleet of transport vehicles & machineryPlanned & coordinated maintenance & repair schedules ensuring all vehicles remained operational•Spearheaded ongoing research & development of new market opportunities & updated the product range supported by market-based research & strategic planning•Led & directed operational functions of the company encompassing R&D, strategic/tactical planning, marketing, & sales•Developed new markets & drove business penetration across SE/SW Queensland•Ensured strict compliance with regulatory requirements covering the industry•Developed strong working relationships with industry contacts including–trades, suppliers, & contractorsHR/Project Coordination/Finance/Teams•Undertook the process of talent identification to build a high performance, productivity, revenue, & service focused team. Developed balanced KPI’s for team members focusing on service, quality, & fiscal outcomes•Overviewed the financial services & corporate governance structure of the company including HR services, asset management & accounts•Applied rigorous commercial & business acumen to growth strategies ensuring cost efficiencies & maximising business growth & revenue development through planning, forecasting, P&L analysis, budgeting, & cash flow optimisation

• Undertook the sales of seed and cotton product across markets in Queensland and interstate. • Coordinated the supply chain and engaged with ‘on farm’ management to maintain consistent stockpile levels allowing ‘on demand’ distribution. • Coordinated freight of products to/from farm gate including rates and timeframes. • Performed supply and demand forecasting and directed the distribution of seed product to the agricultural sector in Queensland. • Supported strategic planning and market research in target markets to develop marketing and growth plans.• Developed and nurtured productive relationships with stakeholders, customers and industry colleagues to identify new and emerging opportunities for the business, and to build strong alliances across the sector.• Opened new markets and drove penetration across sectors in Southern Queensland.• Performed forecasting and competitive analysis of sales and supply transactions to determine demand levels and the need for new marketing strategies where required. • Prepared monthly results for executive management review and strategy alignment. • New project development and strategic marketing plans including competitor analysis and growth strategies.• Implemented brand positioning strategies and marketing plans by developing relationships with key industry organisations, grower groups and community representatives.

• Coordinated the supply chain and logistics functions relating to the distribution of grain and associated product to markets and customers (individual/company) across Southern Queensland and internationally.• Processed inventory orders and drove delivery timeframes in accordance with contractual requirements. • Completed administrative functions and freight documentation associated with supply and logistics functions ensuring the timely and accurate processing of reports, communications and regulatory compliance matters. • Performed Quality Assurance (QA) functions within logistics operations ensuring industry best practice standards were achieved and maintained.• Unloaded freight within the facility and distributed product across store areas for sale and distribution. • Managed personal workflow across all areas of responsibility with attention to detail.• Extensive communication with facility management at departure and delivery points regarding time frames, loading and unloading requirements and biosecurity. • Committed to Health and Safety in a challenging workplace with high risk potential through the implementation of safety plans and risk mitigation activities ensuring employee, customer, and visitor safety.