Developed reverse logistics procedures to more efficiently manage returns.Developed, trained to, and implemented Standard Operating Procedures and Client Specific Work InstructionsChairperson Safety CommitteeDeveloped KPI's for Warehouse staff aimed at decreasing picking errors resulting in decreased shipping errors.

- Manage the entire Millstone to Client relationship to ensure the highest level of quality and customer satisfaction possible.- Contract Status and Revisions - Coordinate the completion of necessary MMO documents to support the client’s needs (i.e. Validations, Routers, DWI's…etc) - Notify Operations of any desired Dashboard metrics needed. - Monthly Forecast or "Plan" for each program. - Deviations or adjustments to the monthly plan. - Primary MMO contact for the customer regarding quality issues/closure.- Support the Finance Team by managing open invoices with clients through to payment/closure.

Directing a diversified team of 15-20 people in receiving, shipping, packaging, delivery, warehousing, and ultrasonic cleaning of medical devices. Product is shipped both domestically and internationally depending on needs of our clients.Coordinating Preventative Maintenance on all production and non production equipment as well as directing maintenance in both of our facilities. Initiated project to implement a tracking, recording, and reporting of the process into an ERP based function eliminating duplication of efforts and reduscing labor involved by 30%. Director of Safety Team - Implemented Safety Shoe Program - Created Lock Out/Tag Out Procedure - Impleted a Blood Borne Pathogens Handling Procedure - Developed Fire Systems Weekly and Monthly Inspection LogsStreamlining the internal material ordering process by teaming with IT to automate process and move away from paper based ordering.Coordinating full move of strict warehouse space to a larger inter departmental facility and incorporating multiple processes from various departments into the new facility.Improved receivng time through developing a receiving matrix with the goal of decreasing the amount of time to move product through receiving process into production. Directing both product receiving and materials' inspection processes.Centralized shipping for both sterile and non sterile product Coordinated a facilities expansion project while maintaining all process flow standards.

30 direct reports Manage call center and day to day service operationsOversee routing for 8 deliver vehicles, 3 installation teams, and 17 service techniciansResponsible for 2 million dollar budget for both service and customer serviceDecreased expenses by 33% while increasing revenue by 33%Responsible for managing escalated customers and pro actively seeking most efficient resolution possibleImproved routing procedures to improve our first time response while decreasing fuel and vehicle maintenance costsImproved first time complete (first call resolution) within the service department from 50% to 70%Improved Order Parts Accuracy within the service department from 70% to 88% Decreased return visits from 5% to 2%Developed an in house technical support team to increase customer satisfaction and first call resolutionDeveloped in both service and customer service, performance measurements and tracking mechanisms in order to implement Key Performance Indicator Score Cards

Direct Care of up to 22 children age 12 and under on a locked acute care psychiatric unitSupervised daily shifts to ensure correct staffing, proper care and coverage for the patients, and proper standards were being met with regard to care and implementation of patient programsAssisted in developing group and individual behavior programsAssisted in directing organized group therapies with psychologist, psychiatrists and social workers