James Carman Email & Phone Number

Chicago, Il, Us

Columbus, Oh, Us

Subject Matter Expert for Endpoint Detection and Remediation/EDR for the Enterprise (Palo Alto Cortex XDR) -Responsible for: Agent Deployment and Maintenance, Addition of new IOC/BIOCs, Tuning Rules, Alert InvestigationsCreated reports and investigated vulnerabilities in Tenable.sc, began migration to Tenable.io -Ran and created AdHoc scans, created dashboards for teams, Investigated vulnerabilities using Tenable PluginsCut down Phishing tickets by 50%: Worked with LogicHub to create an automation with their SOAR platform -This automation sends messages through Cybeready and Abnormal and into LogicHub/Devo for secondary analysis.Investigated alerts and configured the Varonis Directory Services and FIle Services modules-Investigated and tuned rule based, behavioral and baseline deviation alerts (GeoHopping, Idle Data Accessed, etc.)Responsible for reviewing Phishing incidents, XDR alerts, MDR escalations, Firewall Changes, and Policy ViolationsCreated Mock Phishing Campaigns and worked to augment the security awareness training program -Experience using KnowBe4 and Cybeready to deploy Mock Phishing Campaigns and send out Security Info BitesLed the SIEM migration from Splunk to Kibana, rerouting logs from going through Splunk to Kiwi Syslog Server/Kibana -Set up users in LogicHub/Kibana and created access groups to ensure least privilege access to indexes and dashboardsConducted password audits using Hashcat and L0phtcrack, used this to improve Grange’s password configurationReviewed Microsolved Clawback crawling alerts for Grange internal data on public sites (GitHub Takedown Requests)Reviewed Smartsheets external sharing requests to ensure PII did not leave the organizationReviewed HaveIBeenPwned domain alerts and actioned new credential dumps as they came outInvestigated and approved/denied blocked website requests

Columbus, Oh, Us

Served as Backup Team Lead, Oversaw the daily operations of the Help DeskProvided elevated T1/T2/T3 support and brought escalation rate down through edge ticket screeningHelped create a Self Service portal connected to our ticketing system, with automated ticket routing included -This Self-Service portal was so effective that the Helpdesk was outsourced as most tickets were automatically routedInterned/shadowed with the security team, worked on phishing tickets and blocked website requestsAssisted with hardware refreshes, swapping out monitors, keyboards and systems across several floors after hoursConducted general troubleshooting and break-fix including associates’ VDI sessions (Citrix, Horizon, VIPCs), enterprise application support, password resets (Active Directory, Mainframe, Voicemail, etc.), and support for Avaya VoIP phones

Columbus, Oh, Us

I was introduced to Grange as a contractor working on their Helpdesk. Over time I was given more responsibilities and was hired on full time.

New Albany, Ohio, Us

I was responsible for taking inbound calls and logging them in the ticketing system as well as the below:Supporting network connectivity, software performance, updating passwords in Active Directory, troubleshooting Accounts Receivable, guest and group folios as well as providing training on the property management system to the guest service representatives and other members of the inns' employees, troubleshooting and installing printers at the properties as well as providing support for the company's learning management software and escalating tickets as necessary.

Bachelor Of Science - Bs, Cyber Security And Information Assurance

Associate'S Degree, Associate Of Arts