Jim Coates Email & Phone Number

I am a proven leader of Professional Services, Strategic Operations, and Customer Success teams for SaaS software and technology companies. I believe that winning teams succeed through rapid innovation, strategic clarity, trust in one another, and operational rigor.I have 15+ years leading fast-paced, high-functioning teams. I am a lifelong learner - and occasional expert. I can thrive on an island, but I'm way more energized as part of a collaborative team. I build strong, mutually beneficial relationships with teammates and customers.Professional Services: I've designed and delivered services that consistently help customers accelerate their time-to-value and maximize the return on their investment. I've been lucky to work with great customers who have real and urgent needs and who understand that relying on "outside experts" at critical times is not a weakness, but a superpower and fast-track to success.Strategic Operations: I'm a process improvement geek with a project management background and business savvy. This means I can breakdown logical sequences, architect better and faster processes, and then ensure they are implemented and operational. As Chief of Staff, my work with leadership teams has enabled rapid transformations with clearer vision and alignment.Customer Success: I genuinely enjoy the relationships I've established with customers over the years. I also have a no-nonsense, data-driven approach to analyzing customer metrics to drive highly strategic and hyper-active engagement campaigns. Recurring revenue depends on recurring IMPACT and providing value that exceeds customer's expectations.

Listed skills include Project Management, Software Project Management, Program Management, Portfolio Management, and 22 others.

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  Metropolitan State University Of Denver

  Civil Engineering