Technology Services Support
Durham, North Carolina, United States
- Led the development of a Python-based file preparation tool, automating CSV sorting, image collation, and data population, maintaining full data integrity and enabling the introduction of a new product line
- Addressed data loss concerns by creating a directory copier for Windows machines using Python and GUI library Tkinter, shortening the data-loss prevention process from 30 to 5 minutes of manual work (-83.33%)
- Communicated complex technical concepts to non-technical field personnel in high-pressure situations, ensuring smooth operations and quick resolution of critical issues