James Elliott Email & Phone Number

Nottingham, England, Gb

United Kingdom

What we do:We employ and develop the best team of IT professionals in the industry. Our capability spans numerous technology architectures and vendor offerings enabling us to drive innovation and value in every customer engagement. We have an extensive professional and support services portfolio which can be tailored to meet your exact requirements and to suit any budget.Duties:• Actively seek new business.• Mange the company brand• HR & Quality Control• Accounts• Procurement• Identify, evaluate and action customer needs.• Monitor and progress actions to meet customer needs.• Establish and maintain client database with consultants, contractors and end users.• Evaluate IT products as and when marketed by manufactures.• Provide quarterly sales reports.• Pre-read all tender documents.• Organise and present seminars, demonstrations and presentations to prospective clients.• Organise and review all company brochures and literature.• Provide written quotations to match the customer’s requirements.• Provide design solutions.• Project Manage.• Design and quote IT networks and solutions• Interview and assess possible employees.• Carry out quarterly reviews with blue chip customers.• Issue technical reviews to sales engineers.• Orgainse the Technical Team• Organise ongoing training for the Technical team.• Direct all of the account managers• Present operations review including engineer’s performance etc to the other board of directors on a quarterly basis.

Nottingham, United Kingdom

:- Meeting with clients to determine requirements;:- Working with clients to define the scope of a project;:- Planning timescales and the resources needed;:- Clarifying a client's system specifications, understanding their work practices and the nature of their business;:- Travelling to customer sites;:- Liaising with staff at all levels of a client organisation;:- Defining software, hardware and network requirements;:- Analysing IT requirements within companies and giving independent and objective advice on the use of IT;:- Developing agreed solutions and implementing new systems;:- Presenting solutions in written or oral reports;:- Helping clients with change-management activities;:- Purchasing systems where appropriate;:- Designing, testing, installing and monitoring new systems;:- Preparing documentation and presenting progress reports to customers;:- Organising training for users and other consultants;:- Being involved in sales and support, and where appropriate, maintaining contact with client organisations;:- Identifying potential clients and building and maintaining contacts.

Northampton, United Kingdom

Key Responsibilities• Client Relationship Management• Company Expansion• Creating & Managing a team of Engineers• Creation of Marketing Material• Design & Management of SLA’s• Help Desk Management• Mentoring and Development• Pre & Post Sales Support• Project Management• Relationship building with Sub Contractors & Suppliers• Technical Consultancy• 3rd & 4th Line SupportThe key aim of this role was to expand the services offered by the Technical Department, expand the department and provide a revenue stream for the company.Working with the Senior Managers within the company we have successfully grown the department into an extremely successful & profitable one, with an excellent team of engineers widely respected by those they work for, and with.I have built a very loyal, reliable and hardworking team that I not only respect, but am proud to call my team.Key Achievements• Design and Implementation of a bespoke Help Desk Solution• Expansion of the Department from 1 to 7 people (and expanding)• Expansion of the Technical Services into new Areas• Expansion of the Support Client Base• Key Lead in the Expansion of the Company• Increase in Department revenue Streams

Northampton, United Kingdom

• Installation Engineer• Networking Engineer• Server Infrastructure Design and Installation• Telephone System Installation• Wireless Network Installation• 1st – 3rd line Support

Northampton, United Kingdom

• Budget Management• Network Design and Installation• Systems Support• Teaching Support• Team Management