James Hatch Email & Phone Number

MKS Instruments is a manufacturer of equipment that is used in semiconductor and like processes.- Managed daily order activities for five Pacific Rim subsidiaries located in Japan, Korea, Taiwan, Singapore and China.- Also managed daily order activities for representatives located in India, Philppines, Thailand, South Africa and Canada as well as other foreign customers and US based exporters.- Provided back up support for Europe, Middle East, Central America and South America.- Administered US Department of Commerce export licenses on shipments of controlled products.- Created, populated and maintained export license recording system, replacing non Y2K-compliant software.- Prepared quotations for foreign inquiries, negotiating payment terms and Incoterms.- Trained and cross-trained other group members on PacRim account management and export procedures.

- Coordinated daily order activities for key OEM, government and various other accounts located in the US Eastern Region.- Managed multiple product stocking program with inventories totalling over $125,000.- Provided centralized headquarters support for 6 Western Region Customer Service centers.- Initiated development of Lotus Notes order scheduling system which replaced a paper and fax process, acting as lead project representative of entire nationwide Customer Service group.- Created instruction manual for internal use with a key OEM's web portal and provided training to other internal employees for it's use.- Improved internal processes by authoring and amending ISO9001 procedures.

Flexaust Company is a manufacturer of flexible hose and ducting.- Managed daily order activities for Western region OEMs, stocking and non-stocking distributors and end users.- Provided product recommendations and price quotations for inbound inquiries of standard products and special applications.- Provided back-up support for US government and foreign order management.- Assigned own House Account inside sales territory resulting in a 22% increase in sales over an 11 month period.- Followed up on all product samples sent company-wide to qualify sales leads.

Mba, Business Administration

B.S., Ba, Economics, Finance