James Carter Email & Phone Number

Senior executive with deep industry exposure across Australia and abroad. Specialises in providing practical long-term solutions to organisations that require strategic management across digital technology and business transformation and customer experience. Recognised for an ability to define, plan, orchestrate and deliver programs that contribute to ongoing organisational success; while leading, motivating and developing high performing regional/global teams.Responsible for the delivery and program management of complex business technology solutions. Provides deep leadership for teams of professionals who deliver lifecycle management across digital, customer experience (CX), service management, application development/integration and technology portfolio management.Builds and strengthens relationships with business leaders to ensure alignment of business and IT initiatives, guaranteeing a superior level of strategic delivery. Focuses on collaboration and stakeholder engagement to drive value and results; on team work to achieve strategic objectives, and on innovation to foster business technology optimisation. Demonstrates strong leadership balanced with business acumen and resilience; known for displaying a creative, personable and enthusiastic approach to work.Key Strengths and Specialties: • Strategic leadership, innovation, IT strategy execution and implementation • IT risk & resilience, cybersecurity, NIST, essential 8, ISO 27001• Program & portfolio management, financial operations• Digital transformation, business change management, governance and board reporting• Technology architecture, domain/solution architecture • Strong executive presence and partnership building • Customer experience design and service delivery

Listed skills include It Service Management, Itil, Service Delivery, Business Analysis, and 14 others.