James Richardson Email & Phone Number

Scottsdale, AZ

• In my current role I help small businesses succeed by providing a well-rounded insurance benefits package to their employees. Primary responsibilities include:
• Preparing insurance renewal presentations and strategy for small business clients
• Servicing an average of 45-50+ clients per month
• Quoting medical, dental, vision, life, and disability insurance for clients
• Identifying opportunities for upsells and revenue drivers
• Power user of Trinet HR (formerly Zenefits)

Tempe, AZ

• Providing superior service to clients of Zenefits
• Designing packages of medical, dental, vision, life, and disability insurance coverage based upon client needs and budget
• Consumer-directed healthcare considerations including FSA, HSA, and commuter benefits
• Running open enrollment for clients
• Developing communications (spreadsheets, PowerPoints, emails) to showcase Zenefits and partner products and services
• Power-user of Salesforce.com

Scottsdale, AZ

• This was an opportunity to apply my background and experience at a local non-profit that supports child welfare. In this temporary role my accomplishments included:
• Designing and writing communication pieces (brochures, postcards, etc.)
• Assisting with marketing efforts (collateral, events, social media, etc.)
• Vendor and donor relations - Salesforce.com
• Planning special events for recruitment efforts, community awareness, and volunteer appreciation
• Procuring donations, maintaining inventory, distributing tax information

Tempe, AZ

• This was a continuation of my legacy Sales Support Analyst role with US Airways. US and American Airlines successfully completed their merger. However, combining two airlines doesn't happen overnight. As we worked to.
• Subject matter expert on all things US Airways—especially to my new American Airlines colleaugues
• Use and knowledge of airline reservations systems including QIK CHK over Sabre and Shares
• Project management during integration
• Research, documentation, and resolution of high-value client service issues
• Customer relationship management in Salesforce.com

Tempe, AZ

• All my work functions were toward a common goal: supporting the front-line Sales Managers in a department that drove potentially over $3 billion in revenue.
• Research and development of presentation materials
• RFP response and assembling RFPs for targeted vendors
• Managing a library of approved assets including PowerPoints, flyers,etc. for client communication
• Research and resolution of customer service issues
• Use of airline reservations systems (QIK over Shares)

Phoenix, Arizona Area

• Flight attendants have unique needs: they work in a dynamic industry where they are always on the go. Figuring out creative, engaging ways to reach this audience was my job. Whether need-to-know or nice-to-know.
• Content creation, approval, and delivery
• Rebranding of assetsPublication of InFlight Weekly newsletter:
• Made process more efficient through development of Adobe InDesign templates
• Improved distribution by ensuring CANSPAM compliance for mass-email deliveryGeneral employee-relations and internal communications:
• Extensive and ongoing communications support for US-AA merger

Beginning in October 2006 I did various freelance jobs including copywriting and photography. I wrote numerous articles that were purchased by publications (Buffalo News, Ski Magazine) and helped prepare web assets for a local jewelry company.

Lancaster, NY

• MAKING MY DEPARTMENT A TOP-3 LEADER BY:
• Implementing stronger merchandise presentation and keeping shelves adequately filled
• Leading Shoe Department team of ~10 associates
• Developed merchandising best practice to reduce customer confusion in locating wide-width footwear
• Industry-leading customer service
• Strong focus on independent problem solving—little management oversight, with high expectations

East Aurora, NY

• This was a long-term contract position in the factory store at Mattel/Fisher-Price's East Coast headquarters. Responsibilities included:
• Developing plans to better market the store
• Creating visual assets (store signage, etc.)
• Providing excellent customer service
• Visual merchandising

Lynchburg, Virginia Area

• This was a work-study position supporting the university's Liberty Online distance learning program. Responsibilities in the roll included:
• Drafting copy for radio scripts, brochures, view book, etc.
• Editing copy from the lead copywriter
• Administrative supportThe goal that year was to get 25K+ new enrollments. This is a goal I am proud to say we exceeded.

• This company had no Web presence, which is a necessity to compete in today's marketplace. I suggested a website, along with an MS Access database to better organize inventory. The owner was impressed; he hired me as.
• Independent problem solving. I was on my own at this internship. Web marketing was uncharted territory for DSU, and I learned to work through all problems that I came across
• Web hosting and FTP. I learned about obtaining a Web host and maintain the site via FTP
• Web Asset Development. All writing, photos, etc. on this site were my work. Much of what I learned here I use today in my freelance ventures