James Walters Email & Phone Number

Eastwood

• Collecting, collating and carrying out data analysis in support of management & customer requests. • Providing dedicated remote and onsite support for JCB LiveLink. • Writing SQL Scripts to research, analyse and troubleshoot data• Monitoring servers to ensure efficient data flow and resolving issues when they occur.• Liaising with customers and 3rd partys.

Nottingham, United Kingdom

• Remote server and desktop support for large range of clients including roughly 160 commercial contracts ranging from 1 to 1000 users and roughly 40 educational contracts ranging between single schools of 1000 users up to boroughs containing 20,000+ users • Incident root cause analysis and implementation of solutions to reduce incoming calls• Adhering to strict KPI and SLAs and ensuring these are met to minimize penalties • Packaging and deploying software to machines (from 5 to 5000+) using SCCM (2003 to 2012), creating queries and reports to ensure software has deployed correctly. • Adhering to the companies Change Request processes. • Active Directory user and group management.• Microsoft SQL Server knowledge to diagnose and fix issues with the Unity platform for schools. • Cisco/HP switch and router management. • Exchange 2003 to 2010 management.• Desktop and Server support (Windows XP to 7 and Server 2003 to 2008).• Group policy implementation and configuration.• Backup monitoring, fault resolution and file restoration.• McAfee EPO, CA eTrust, Sophos Enterprise Console and Symantec Endpoint monitoring and deployment• Management of Web and Spam filter access controls – Mime Sweeper, Websense, Netsweeper • Liaising with 3rd party vendors for hardware or software faults and telephony support

Temporary Contract, duties included but were not limited to: • Logging, prioritisation and escalation of IT support issues and requests using the SupportWorks ITIL helpdesk software for secretarial, academic, researchers and students over several sites around the East Midlands. • Resolution of IT support issues and requests either remotely or in person for users over several campuses around Nottinghamshire.• Configuration and installation of roughly 100 new PCs for the School of Nursing, Midwifery and Physiotherapy and the faculty of Medicine and Health Sciences.• Installation, configuration and deployment of Canon photocopiers within the Queens Medical Centre.• Imaging of desktops and laptops, configuring them for use on the Universities network and installing specific hardware and software depending on the user’s requests.

Temporary Contract, duties included but were not limited to: • Troubleshooting and resolution of a wide range of IT support problems either remotely or on-site for around 200 users over several offices around England.• Installation and configuration of new computers, wireless access points, and network data points.• Responsible for the daily backup of around 8 servers including a UNIX accounts machine. • Locating and labelling all IT related equipment, working and broken, along with designing and creating a full asset registry.

Left due to redundancy, duties included but were not limited to: • Daily IT support, maintenance and advice to around 100 users over several sites. • Implementation of a new spam filter, antivirus and firewall.• Implementation and configuration of a Cisco network across all sites allowing secure remote access for remote employees. • Implementation and configuration of wired/wireless networks, PCs, laptops, servers and printers at offices and construction sites. • Solely responsible for the relocation and re-installation of all the IT equipment from the Frudd office to the Sol office upon the companies take-over.• Responsible for the daily, weekly, monthly and annual backups of all site data.• Procurement of all IT equipment and consumables.

Computing And Mathematical Science

Cisco Networking, Pass

CCNA