James Ricks Email & Phone Number

Renton, Wa, Us

Renton, Wa, Us

Washington, District Of Columbia, Us

Collaborating with UX Strategy leaders such as Jaime Levy, coordinate global innovation efforts across product pillars for IQVIA. Engage senior leadership directly to research, write, storyboard, and animate engaging vision concepts for partner, client, and internal engagement for pillars across organization. Co-founder of IQVIA's design community, Apollo.

Reporting directly to the executive CDO, leads a team of managers, researchers, engineers, scientists and designers to help global teams to discover, assess, design, and develop new solutions. Weighing heavily on project management, UX strategy, and business strategy, helps explore and identify innovation opportunities that will maximize customer and market impact.

Lead a team of visual and user experience designers, technologists and researchers exploring new concepts and laying the groundwork for system-wide user-centered design.

Seattle, Wa, Us

Key founder of Amazon Business, a core global initiative earning over $1B in its first year, Led 90% of end-to-end UX efforts, collaborating with product managers, senior leadership, development, QA, researchers, and other UX teams through the life-cycle of design strategy, research, synthesis, ideation, execution, and iteration.ACHIEVEMENTS INCLUDE:• Helped recruit, hire, manage, connect, and mentor a team of 16 UX designers, writers, visual designers and technologists• Reduced legally mandated UX 75% by challenging legal requirements for restricted and regulated products• Reduced time 40% for separating personal and business account activity by leveraging contextual behavior tracking• Praised for “raising the bar for industrial advertising” by several magazines for establishing the Amazon “Bauhaus” approach• Helped establish and expand the Amazon Human Interface Guidelines (HIG) and Business Interface Guidelines (BIG)• Taught ~1000 UX professionals and product managers via a UX education series created to evangelize user-centered design• Led multi-year effort to build Business Account Management platform, championing object-model allowing infinite scalability• Increased reordering efficiency 34% through a coordinated redesign of the Amazon gateway• Reduced search latency 87% by inventing a novel HTML, CSS solution for visual pickers• Increase efficiency 79% for purchasing multiple items from the same family of products• Whitepaper on enterprise brand management adopted by all Amazon as standard for global branding

Murray , Ut, Us

Defined the end-to-end user experience and content management system (CMS) product development for 160+ public websites, including 23 major hospitals to address patient and care-giver needs. Managed creative direction for major rebranding of customer-facing web offerings. Managed site editing team, including permissions, site updates, and publication schedules.ACHIEVEMENTS INCLUDE• Reduced latency of SharePoint UX 45% - solution highlighted by Microsoft Case Study article (7-15-2009)• CMS UX/UI solutions highlighted in eHealthcare Strategy and Trends• Saved Intermountain significant cost through style guides and reusable SharePoint master and layout pages• Member of team that earned 2009 eHealthcare Leadership award (out of 1,100+ Healthcare company entries)• Directed and helped implement rebranding efforts for customer-facing portals and clinic sites

Murray , Ut, Us

End-to-end UX solution provider and technical consultant for IH, defining the user interface, visual design, and motion design direction for in-house and agency-sourced digital experiences.UX ACHIEVEMENTS• Saved thousands in development costs (1st year) through a CSS / HTML framework for site-wide UX development• Fostered UX innovation through combination of guerilla and formal UX research• Reduced physician-related CS calls by leveraging customer journey maps to align UX to customer mental models

Murray , Ut, Us

User interface developer and site architect for internal and external portals. Provided digital design direction and production code. UX ACHIEVEMENTS• Recognized by senior management for editing and coding 1800+ CMS pages during 3 month emergency effort• Nationally recognized as CMS expert (consulted non-competitor organizations on CMS management and solution development)

Salt Lake City, Ut, Us

ACHIEVEMENTS• Internationally recognized for helping establish the Perpetual Education Fund, a program linking thousands of micro-lenders in multiple nations to provide educational and vocational loans for students and entrepreneursRESPONSIBILITIES: Define information architecture for international Employment Resource Service (ERS) centers using card-sorting, cognitive web mapping, and workflow analyses;conduct contextual field interviews and formal user testing; evaluate and recommend contact management systems for micro-lenders using business, implementation, cost and user matrices

Ms, Zoology / Teratology

Bs, Ecology & Systematics

High School Diploma