• Oversaw the production of over 200 inventories, ensuring timely and accurate delivery.• Resolved over 150 delivery delays for students with disabilities, earning a merit award for operational excellence.• Streamlined approval processes for resource applications, reducing administrative time and improving data accuracy.• Chaired monthly progress meetings to drive the integration of the Employability Framework across STEM modules, achieving strategic alignment.• Enhanced team performance by implementing structured 1:1s and individualised development plans, resulting in reduced errors and improved morale.

• Delivered academic and welfare support to students, maintaining a 96% call quality rating.• Led the pandemic-era student relief fund, influencing policy changes that benefited over 350 students from low socioeconomic backgrounds.• Proactively supported students experiencing crises, including domestic violence, mental health challenges, and homelessness, with professionalism and empathy.• Advocated for employability integration by proposing strategies adopted across module websites and newsletters.

• Conducted workshops addressing stigmas and barriers for youth, reaching over 5,000 participants.• Organised community action events, securing Coca-Cola sponsorship and engaging with government officials.• Delivered culturally sensitive education on Sexual Reproductive Health, fostering trust and collaboration within the community.

• Delivered exceptional customer service, exceeded weekly sales targets by 20%, and collaborated with colleagues to ensure a seamless retail experience.

• Organised responsibilities autonomously with insightful lessons, providing excellent care for campers and horses, ensuring their safety and well-being.

• Provided outstanding customer service under pressure and resolved guest concerns swiftly.

This unique experience allowed me the opportunity to shadow solicitors in different departments. I was able to get a flavour of what the day-to-day operations were like in a reputable law firm. I was also given the opportunity to read and analyse certain cases. This was valuable in developing my commercial awareness.