James M. Email & Phone Number

Reston, Virginia, United States

Charles Town, West Virginia, United States

IT Infrastructure development, business analysis, vendor selection, implementation, and technical training,

Washington D.C. Metro Area

Collaborated with academic leadership to improve community college market awareness and access for prospective students. Assisted departmental leadership in the creation and execution of strategies, plans, and objectives. Compiled and analyzed data from internal and external resources. Created custom reports, maps, and visualizations to improve the targeting of prospective partnership opportunities for development with regards to departmental resources and logistical constraints. Presented information to academic leadership. Communicated with key influencers at prospective organizations the benefits of formalizing an educational partnership with APUS. Developed and nurtured relationships with key influencers and staff at targeted organizations while maintaining quality relationships with existing partners. Facilitated the negotiation and review of contracts (memorandums of understanding, educational partnership agreements, and transfer articulation agreements) between APUS and their community college and healthcare partners. Managed document change requests and communicated regular status updates to internal and external stakeholders. Captured departmental IT issues and submitted detailed service requests to the IT Department for resolution. Reviewed functional requirements documents with IT systems analysts and departmental leadership to ensure technology solutions met expectations. Improved brand awareness by exhibiting at education technology, community college, healthcare education, and transfer advising conferences and events at local, regional, and national levels. Coordinated event logistics for the department’s conference exhibitions and provided on-site support as necessary. Captured departmental IT issues and submitted detailed service requests to the IT Department for resolution. Reviewed functional requirements documents with IT systems analysts and departmental leadership to ensure technology solutions met expectations.

Manassas, Virginia

Managed an institutional process of analyzing the content, scope, and rigor of non-academic courses (e.g. corporate and military training courses and industry certifications) to determine the academic level and amount of APUS credit to award. Improved the efficiency of the non-academic credit review process by incorporating my experience with IT service lifecycle management principles. Established guidelines, standard operating procedures, and best practices to ensure credit recommendations were consistent, properly documented, and compliant with academic policies. Transitioned the existing system of reviewing, signing, and archiving non-academic credit recommendations from email and paper files to an electronic document control system for the benefit of accreditation compliance, improved efficiency, and the ability to track requests throughout development. Created electronic request forms and checklists to ensure all documentation and content necessary for accurate and timely reviews of non-academic credit would be submitted before commencing the recommendation process. Coordinated regular meeting with academic leadership, outreach teams, and partner education officers to provide status updates and manage expectations. In coordination with the IT Department and Department of Institutional Research, used system reports and analyses to identify potentially problematic or suspect data, make corrections, and eliminate root cause for data problems or develop solutions to be implemented by others. Developed and managed reports for the APUS Curriculum Committee to ensure course catalog changes would have no impact to existing or in-process non-academic credit recommendations. Created reports to determine a business case for updating or deactivating existing non-academic credit recommendations based on partner status, student volume, and release date.

Mid-Atlantic Region

Coordinated processes to develop, formalize, and maintain educational partnerships and transfer agreements between APUS and community colleges. Established and maintained professional relationships with community college decision makers, faculty, transfer and advising staff, and veteran’s centers. Improved brand awareness by presenting and exhibiting at education technology, transfer advising, and community college conferences and events at local, regional, and national levels. Coordinated event logistics for the department’s conference exhibitions and provided on-site support as necessary.Arranged regular, on-site visits to community colleges, primarily in the states of Virginia, West Virginia, Maryland, and Pennsylvania, to support academic outreach initiatives. Traveled to military base education centers in Virginia, Maryland, New York, New Jersey and Washington D.C. and organizations throughout the U.S. to support critical business needs.Provided knowledge, training, and support to meet the immediate technology needs of Military and Community College Outreach. Provided the department with analytic support as necessary to improve operational efficiency. Worked with the Department of Institutional Research to design data dashboards and reports indicating the volume of students transferring from active and targeted community college partners, their academic progress and performance, and their programs of study. Presented results to APUS academic leadership and community college key influencers in a variety of settings. Collaborated with the Marketing Department on the design of conference displays, digital and print ads, promotional collateral, and landing pages to highlight APUS partnership benefits and transfer articulation agreements.Developed and managed a quarterly fulfillment process to ensure remote team members would be adequately stocked with current marketing collateral.

Charles Town, West Virginia

Enhanced the Learning Management System (LMS) experience, advanced student and faculty preparation and development, and improved internal processes and software systems in collaboration with Academic Computing and IT Departments. Monitored the LMS and IT support systems daily to identify potential problem areas for early resolution. Documented and tracked enhancement and defect requests for internal systems. Tested LMS and other business critical enhancements and changes in both test and production environments. Developed necessary reports to collect and analyze information relevant to projects.Provided internal support for business and critical applications in the instructional technology arena, assisting users to define requirements and providing solutions as appropriate. Worked directly with software application vendors, developers, and end-users to ensure the instructional technology needs of students, faculty, and staff were met. Authored software documentation, FAQ’s, process workflows, step-by-step guides, and other knowledge assets for the New Faculty Training and Certification course and APUS Academic Support website. Assisted academic leadership with implementation and promotion of the Quality Matters rubric throughout the course development process to improve student learning outcomes. Provided just-in-time training and consulting through Adobe Connect for faculty in need of assistance with instructional technology. Communicated system changes to impacted groups through live and on-demand webinars and email.Developed an internal capability to record video lectures for faculty. Worked with assigned faculty to develop, record, and integrate video lectures into their classrooms. Facilitated requests to convert documents and other physical media to digital formats optimized for online access. Examined courses and implemented content development processes to maintain compliance with Section 508 of the Rehabilitation Act.

Inwood, West Virginia

Worked directly with sales leadership and senior product managers to examine the training needs of customers and developed actionable plans to support them.Managed the development of TLC’s Online Training Campus to provide customers with web-based product training solutions, lessening the need for on-site training.Authored and maintained e-learning content and knowledge articles for the learning management platform.Communicated frequently with product managers, trainers, and customers throughout each product’s development lifecycle to ensure quality documentation and training materials would be available prior to release.Planned the relocation of several departments within the office building to promote cohesiveness and improve productivity within the company.

Gangnam-Gu, Seoul, Korea

Taught English to South Korean students ranging from grades 1 through 6. Reviewed academic policies and pedagogy in coordination with the school director and senior instructional staff. Observed and mentored new teachers and helped them acclimate to South Korea’s cultural norms and customs.Improved student performance by developing and incorporating role playing and other engaging activities into the curriculum.Documented progress reports for students for monthly reviews with parents.

Morgantown, West Virginia

Designed, installed, and maintained wired and Wi-Fi network infrastructure for businesses and residential apartment buildings. Managed the procurement and installation of network hardware. Designed and installed video surveillance systems and modified network configurations to allow secure video streams for remote viewing. Trained end-users on key functionality. Communicated frequently with clients throughout the design and installation process to ensure technology solutions attained or exceeded expectations. Conducted routine data backups for all company servers. Administered software updates and security patches on all company servers and workstations to mitigate system downtime. Diagnosed and repaired hardware and software issues for customers and staff through phone, email, and on-site technical support.

Morgantown, West Virginia

Responsible for monitoring and troubleshooting network connectivity issues in residence halls consisting of 550 to 600 students.Reviewed student technology policies and provided technical recommendations and guidance for future policy revisions. Monitored a support ticket website and communicated regularly with students to provide remote or on-site technical support. Compiled and submitted weekly progress reports indicating the type and volume of open and closed issues.

Master Of Business Administration - Mba, Information Technology

Activities and Societies: Golden Key International Honor Society

Bachelor Of Arts - Ba, Communication, General