JRB Software is a home based organisation specialising in home visitations, windows software, Microsoft Dynamics CRM, reporting services, Microsoft Office development, web site design and hosting options. Please feel free to visit jrbsoftware.com.au or contact me directly.

Serving the defence force, going on base and being support in prayer and service to the centres, brew runs, conferences and in general. Also help in finance and IT.As a volunteer, I have been helping do office admin tasks. These include:- Monthly EFTPOS transactions- MYOB data entry- Printing receipts- Formatting prayer notes- Opening mail- Stamping envelopes- Checking labels- Other ad-hoc tasksIt is great to work with such wonderful people in an important mission field in our back yard and I am privileged and grateful with the experience that this job brings.

I completed a grad certificate in Commerce at Charles Sturt University, whilst working at The Personnel Group. Subjects covered are Accounting, Finance, Management, Marketing, Human Resource Management and Corporations Law.I have been helping out in the Operations Team to construct team dashboards and a host of weekly reports that are used on the front line.Previous to this, my IT job description involved:- Documentation- PC Rollouts- Usage of electronic devices- Auditing- Billing- Account administration- Research- CMS systemsI am looking forward to continuing to work for the wonderful people of The Personnel Group with greater insight in both IT and Commerce.

Worked here to help support my studies at Charles Sturt. Technologies used are SharePoint, Joomla, QuoteWorks and WordPress. Enjoyed this role.

At Intechrity, I customised solutions for business clients using Microsoft solutions and Dot Net Nuke websitesI managed Dot Net Nuke websites across different hosting environments and wrote an advanced Microsoft Lightswitch application for a local tender company managing products, accounts, customers, sales schedules, vendors details and payments.I wrote modules for Dot Net Nuke including a File Transfer Protocol control and a contact-us module.Intechrity offered a flexible environment and was a pleasure to work for.

My role at Enterprise IT was to upgrade projects to the latest technology. In doing so, I worked to extend functionality of their membership system.

Extended Microsoft Customer Relationship Management (CRM) started at Aspirence. Included: - Upgraded CRM 3 to CRM 4 including reporting, structural upgrades, call line workflow and wizards for closure- Developed Account milestone point system and account development history- Deployed data warehousing strategy to improve reporting efficiency and implemented aggregation model.- Installed routine Microsoft Updates- Integrated company website- Wrote campaign wizard to create calls Achievements- Greatly assisted in increasing company sales from $2.7 million to $3.3 million- Upgraded opportunity generation and opportunity management workflow, including wizards

I was employed as a Microsoft CRM software developer, providing two solutions:Campaign Oriented Client – Global Advertising Products- Provided solution for opportunity management, opportunity generation, campaign generation, future opportunity generation and lead/opportunity conversion process.- Provided reporting for core milestones in these processes as well as scoreboards and pipelines.Member Based Client- Created membership system, working with APIs for cameras and card printers.- Wrote CRM wizards to create members, including photo creation. - Wrote detailed wizards to process each phase of the membership process. - Created auditing system, integration with external systems, subscriptions...Wrote an internal time management system that hooked into CRM using Microsoft form technologies, plus a Microsoft Access system that measures IT routine checklists on site.Achievements- Undertook extensive overtime for Global to resolve production issues- Project written up by Microsoft (available on request)- Managed an Indian lady in related development as well as separate IT projects.Product Achievements for Global Advertising Products:- Improved customer service with defined workflow- Greater control and transparency- Consistent customer experience- Drives business process and increases success- Greater purpose- Targeted and controlled campaigns- Increasing opportunities and new business- Accurate, up-to-date and complete information- Improved decision making and strategic planning- Boosted staff satisfaction- More defined roles- Staff productivity and morale- Increased revenue

Established IT business in 2005:- Constructed ABN, business name, sole trader/contractor etc.- Achieved book-keeping with MYOB (purchases, sales, cashflow, BAS, reporting)- Completed MYOB Training (certificates available on request)- Managed other contractors plus conversed with clients, accountant, etc.- Acquired Microsoft Certified Applications including Visual Studio .NET- Developed Content Management System – platform for online-store development, gallery displays, content/sitemap/menu management, noticeboards, etc.- Extended web sites hosted by Enterprise IT plus researched ASP .NET in detail

I was hired as an analyst at MARS managing a comprehensive data warehousing strategy including:- Batch loading- Aggregation- Business Object reporting- Master data maintenance system (wrote system in MSAccess)- MQSeries file queue management system- UNIX scripting- SAP integration- Oracle database systems (including advanced PL/SQL scripting). In Local Support, greatly contributed in intranet developmentAchievements- Developed a customer service mentality in a support role. Lead as a Business Objects regional support manager, handling complex support issues for the Asia Pac region.- Wrote a Claims Management System, scoring 100% in final assessment for software development subject at University, applying a full systems development life cycle.- Wrote an order management system, managing an Indian Masters student, worked with an external graphics contractor and implemented remote web technologies