James Duty Email and Phone Number

• Support all IT systems for the Mesa Forensic Services Lab, including LIMS-plus, NuGenesis Lab Management System, LIMS-plus DNA, and more.• Coordinated with lab staff and the software vendor to upgrade three separate Mesa Forensic Services Lab systems (LIMS-plus, LIMS-plus DNA, and NuGenesis), including verifying minimum hardware and software requirements, testing, performing client and server installations, troubleshooting, vendor coordination, etc. • Technical Lead and primary support engineer in the implementation of eQuip, a department-wide third-party asset and inventory tracking system.• Technical Lead and primary support engineer in the implementation of APEX IRIS, a mobile internal information dissemination application.• Create SQL query scripts in SQL Server Management Studio for data collection and analysis, as well as for Crystal and SSRS reports.• Create, update, and troubleshoot Crystal and SSRS reports and subreports for the forensic lab.• Coordinate with vendor IT support personnel to maintain forensics lab instrument software and other third-party software, including upgrades, troubleshooting, etc.• Research and report on prospective third-party applications for evaluation and procurement by PD IT leadership.• Conduct Windows Update/patch testing on assigned development servers, report the results, and rollout to production servers during scheduled downtimes.• Create and maintain support documentation (including installation guides and error logs) for assigned applications.• Support other engineers and serve as backup support for their primary application assignments.• Troubleshoot a variety of user issues, including printing and imaging errors, account lockouts, etc.

• Developed and continue to manage the company's entire IT and online operation, successfully and substantially increasing revenue and clerical efficiency.• Designed, developed, and maintain the company website, including:o Recoded the entire website incorporating responsive web design principles using Visual Studio Code, HTML (5), CSS (3), Bootstrap, PHP, and JavaScript/jQuery (self-taught).o Redesigned and recoded the blog and individual blog post page templates.o Upgraded both the backend CSS framework coding (Bootstrap, from version 3 to version 4) and programming language (PHP, from version 5.6 to 7.3) to enhance website loading speed and security.o Created JavaScript and jQuery scripts to control visual elements based on the user’s window scroll position.o Created a custom online submission form using PHP.• Manage WordPress plugin installation, configuration, updating, and modification.• Support and troubleshoot the Local Area Network (LAN).• Configured and utilize remote desktop access for troubleshooting and general IT support to staff.• Insert and maintain reCAPTCHA and Google Analytics (JavaScript) codes for the website and online submission forms and update them as new versions are released.• Develop, implement and manage IT-related projects. • Execute recurrent testing to ensure all IT and Web components work properly at all times.• Recruit and supervise vendors for IT, online marketing, and Search Engine Optimization (SEO)-related projects.• Research, analyze, and report on website and social media traffic data.• Research and analyze competitors’ websites, social media profiles and posts, etc., for competitive advantage.• Conduct business analysis and make strategic recommendations accordingly.• Compose brochures/articles and produce media for posting to the company blog and social media accounts.• Develop procedures and forms to streamline website and social media postings submitted by the CEO and staff.

• Reconcile invoices from vendors and process them in AMS Advantage Financial (FIN).• Solicit bids for contracts for the processing and handling of recycled materials and assist in the selection process.

• Provide technical support to directors, supervisors, and staff of the Housing, Community Development & Human Services department, including software, hardware, and network troubleshooting.• Perform clerical duties such as report writing, word processing, and developing spreadsheets using a variety of personal computer software applications.• Train, manage, and coordinate temporary employees regarding intake forms and computer systems required for federal grant programs and city services.• Assigned by the Housing & Community Development Director to create a database for tracking and reporting on federal funding disbursements and related documentation for a variety of non-profit programs, incorporating the City’s Electronic Document Management System (EDMS) and Geographic Information System (GIS).• Entrusted by the Community Services Department Director to manage the Indie Lens Pop Up! independent film screening series program, an award-winning national documentary series, and to facilitate discussions between special guest speakers and viewers at each screening.• Support Neighborhood Outreach coordinators and City Councilmembers in setting up and facilitating the City’s UConnect Pop-Up events, which provide resources to assist residents in connecting with their community.• Produce online informational guides for Neighborhood Outreach coordinators using Microsoft PowerPoint, Microsoft Publisher, and Adobe Acrobat.• Coordinate monthly Human Relations Advisory Board (HRAB) meetings for the Community Services Director, including meeting preparation and agenda writing, moderating discussions between board members, accommodating board member requests, and drafting and publishing final board meeting minutes and results to the City Clerk’s office for public viewing as required by law.

• Enrolled an average of 20 students per month (estimated revenue of $17,800 ­ $40,000 per month).• Communicated cost, course information, and enrollment requirements to potential students. • Guided students through the enrollment and application processes, answering their questions and addressing their concerns.• Served as the primary point of contact for enrolled students for all administrative matters. • Collaborated with other departments and facilitated resolution of student concerns, issues, and conflicts.

• Provided guidance and answered questions from customers with regard to court rules and filing procedures.• Analyzed filings and pleadings from litigants for compliance with court rules and formatting standards.• Processed new complaints and opened new civil cases using the court’s electronic case filing system.• Exceeded job requirements by initiating and implementing projects to improve quality assurance, procedures, updated training and reference materials, and centralized them on the interoffice network for colleagues and supervisors.

• Gathered, analyzed, and advised on highly classified government information.• Learned a foreign language (Korean) to a functional level of proficiency in less than 15 months.• Obtained and maintained a top secret/sensitive compartmentalized information (TS/SCI) security clearance.• Received an Air Medal for my performance on my deployment in support of Operation Enduring Freedom.• Selected for promotion to the rank of staff sergeant (manager) on first application.

• 07/03-­04/04 ­ Customer Advocate Team Member  • 04/99­-07/03 ­ Courier/Driver • 04/97­-04/99 ­ Operations Support Data Assistant • 09/96­-04/­97 ­ Call Center Representative