James Rocco Email & Phone Number

New City, NY, US

United States

• In-house Daily support for all Operation & Chartering systems.
• Develop and Maintain digital manuals, process models, system documentation and training courses.
• Train new staff in all relevant software/systems.
• Create, develop and deliver timely reporting for entire company.
• Oversee & monitor integrations between all systems.
• Investigate, test and incorporate future API programs.

United States

• Create ad hoc reports for all IMOS users
• Provide IMOS support.

United States

• Provide software support.
• Collaborate with business managers to resolve technical and workflow issues

United States

• Provide system support to remaining users in IMOS.
• Maintain all integrated systems (IMOS, ClearLynx, DADESK, Navision)
• Create reports for users and 3rd party owners

United States

• Prepared and designed regression testing for the software/system applications.
• Created reports for Operations, Chartering, Accounting and Management.
• Created ‘How To’ documentation that assists users to effectively and efficiently manage all day-to-day responsibilities.
• Facilitate training materials and conduct trainings to all users.
• Responsible for complete analysis and test coverage for all system/patch releases.
• Documented and troubleshot all issues with the relevant software that arise from day to day.

United States

• Created reports for Operations, Chartering, Accounting and Management.
• Prepared and designed regression testing for the software/system applications.
• Created ‘How To’ documentation that assists IMOS users to effectively and efficiently manage all day-to-day responsibilities.
• Facilitate training materials and conduct trainings to all users.
• Responsible for complete analysis and test coverage for all system releases.
• Documented and troubleshot all issues with the relavent software that arise from day to day.

United States

• Develop and maintain in-depth knowledge of the ClearLynx Application for customer support.
• Manage user expectations to ensure satisfaction.
• Ensure that every user is treated professionally and with respect.
• Function as a user advocate to Project Management and Development.
• Log, research, and accurately resolve complex customer inquiries and problems in a timely manner.
• Effectively interact with Quality Assurance to report bugs identified by customers.

United States

• Work with business process owners to develop and maintain workflow models, system documentation, and training courses that would identify the capability and potential of the entire IMOS system.
• To improve general user knowledge of the IMOS and Veslink systems by first identifying the areas of greatest user knowledge weakness and then developing written, on-line, or in-person training programs specifically.
• Requirement analysis and understanding for new releases.
• Involve the stakeholders more in IMOS related functions. Oversee organizations use of IMOS and Veslink and develop measures to highlight when approved processes are not being followed.
• Maintain business partner relationship with software vendor. Maintain reasonable and understanding expectations regarding system improvements, bug fixes, and overall deadlines
• Responsible for reviewing and evaluating all use cases prepared by the business and delivered by 3rd party vendor.

United States

• Prepared and designed regression testing for the IMOS application.
• Established all the required IMOS databases for Stolt Tankers Deep-sea fleet and the three regional fleets.
• Created reports in Crystal and Web Intelligence that were too complex to be created in IMOS for Managers, Business Directors and President.
• Participated with Senior Management in the development and the continued maintenance of all IMOS Training Material used to train the world-wide Stolt Tanker Trading staff in the IMOS Project
• Created ‘How To’ documentation that assisted IMOS users to effectively and efficiently oversee all day-to-day responsibilities after initial training.
• Responsible for complete analysis and test coverage for all IMOS releases.

Bachelor Of Science (B.S.), Computer Science

Diploma