James Roccograndi Email & Phone Number

Nanticoke, Pennsylvania, United States

Nanticoke, Pennsylvania, United States

Responsibilities: Provide members information regarding accounts, and loan products while helping drive cultivating new accounts for the credit union.•Exceeded quarterly loan goal by 40%, increasing the bottom line for the Credit Union•Helped guide members to the correct loan product or account to meet their needs while increasing loan volume for the Credit Union•Exceeded upsell volume by 20% helping member protect their loan while also increasing revenue for the Credit Union.

Wilkes Barre, Pennsylvania

Responsibilities: Cultivate and grow relationships with customers to achieve sales objectives and provide insight into new product, features and options.• Exceeded targeted sales goals on a monthly basis by 10%, thus increasing overall dealership sales• Consulted with customers to uncover purchasing needs, provide recommendations, close on deals and increase sales while calculating financial requirements prior to obtaining approval from dealership and F&I manager• Maintained and shared product knowledge with customers, effectively relaying pertinent information on vehicles, dealership incentives and programs

Kingston, Pennsylvania

Responsibilities: Manage and oversee lead generation activities in support of dealership sales goals, while directing sales team and managing online reputation and social media. • Managed, coordinated and oversaw complex customer Internet sales requests, identifying customer needs and scheduling customers for sales appointments, resulting in increasing targeted sales by 15% monthly• Investigated and resolved grievances from existing and prospective customers, and forwarded unresolved complaints to designated departments for additional investigation• Educate customers and peers by sharing product knowledge

Avoca, Pennsylvania

Responsibilities: Provided customer support and supplier management to the Utility Management Firm while serving as a liaison between customers, Energy Brokers and the Sales Department during contract auctions and negotiations.• Provided direct customer service and support to customers and suppliers; relay accurate and detailed information on auctions and pricing while determining customer end goals• Performed general office duties to include: generating reports and correspondence from dictation, file organization, spreadsheet development, mail organization• Process, scan, and digitally file invoices and contracts, maintaining and ensuring accuracy

Bachelor Of Arts - Ba, Strategic Communications

Currently seeing Bachelor of Arts in Strategic Communications. With this degree I hope to become a writer for digital media. I hope.

Bachelor Of Arts - Ba, Strategic Communications

Currently seeing Bachelor of Arts in Strategic Communications. With this degree I hope to become a writer for digital media. I hope.

Associate’S Degree, Business Administration And Management, General, 3.6 Gpa

• Top 30% of class • Business Management Coursework • Business Law Coursework • Dean's list for 2 Semesters • President's list for 3.

Bachelor'S Degree, Strategic Communications