James Rochford Email & Phone Number

Worcester, Massachusetts, United States

Warwick, Rhode Island, United States

Owned project prioritization by evaluating idea submissions, including evaluating benefits and features, determining resources and time necessary for success, and assigning work to appropriate development teams.Vetted and managed roughly 65 enhancement projects per quarter, working through 500+ since 2021, handling tasks like prioritization calls, assigning features to product owners, and working with business analysts to assess work.Set teams up for success by… Show more Owned project prioritization by evaluating idea submissions, including evaluating benefits and features, determining resources and time necessary for success, and assigning work to appropriate development teams.Vetted and managed roughly 65 enhancement projects per quarter, working through 500+ since 2021, handling tasks like prioritization calls, assigning features to product owners, and working with business analysts to assess work.Set teams up for success by deliberately sizing projects and collaborating with release the train engineer to manage 75-80 staff and consultants with specialties including user experience and development, back-end configuration, and integration. Show less

Warwick, Rhode Island

Enforcer of change management control board, preventing over-committing project enhancements that create corresponding cost overruns; allowed product improvements that resulted in net zero cost and time impact.Managed $15M+ personnel budget supporting developers from India and Ireland, business analysts, scrum masters, QA testers, and UAT testers. Project teams ranged from 8-20 people and the workforce averaged 100 people.Directed 3-year transition from Waterfall to… Show more Enforcer of change management control board, preventing over-committing project enhancements that create corresponding cost overruns; allowed product improvements that resulted in net zero cost and time impact.Managed $15M+ personnel budget supporting developers from India and Ireland, business analysts, scrum masters, QA testers, and UAT testers. Project teams ranged from 8-20 people and the workforce averaged 100 people.Directed 3-year transition from Waterfall to Agile, breaking processes down into monthly chunks, retraining staff, and providing one-on-one support. Practiced routine retrospectives to learn from successes and mistakes. Show less

Warwick, Ri

Increased direct retail loss ratio by 30% in 6 months by developing policy, including pre-inspecting homes to identify potential concerns, canceling policies, and establishing “do not renew” status on risky policies. Turned top policy writing agent business around in 1 year by collaborating with the regional sales director and manager to develop performance plans to support bottom-line growth while curbing top-line growth.Drove development of state-specific underwriting… Show more Increased direct retail loss ratio by 30% in 6 months by developing policy, including pre-inspecting homes to identify potential concerns, canceling policies, and establishing “do not renew” status on risky policies. Turned top policy writing agent business around in 1 year by collaborating with the regional sales director and manager to develop performance plans to support bottom-line growth while curbing top-line growth.Drove development of state-specific underwriting guidelines for an app by working to understand business and user needs; the resulting pilot was foundational for later nationwide rollouts across multiple platforms. Show less

Warwick, Rhode Island

Supported sales by walking agents through differences in policies, allowing them to recommend appropriate investment vehicles for in-force policies. Provided customer service to 1000s of agents, brokers, and wholesalers to meet customer needs. Drove business by offering first-line assistance to high-producing agents, including answering technical questions.

Providence, Rhode Island Area

Closed 300+ warm leads at the end of the onboarding program by customizing each class to match the goals, skills, and personalities of the people in attendance; finished with an overall conversion rate exceeding 98%.Mentored clients 1:1 to meet personal fitness goals through safe, fun, workouts. Enabled average people to meet small goals and keep forward momentum in the program by keeping their motivation high.Fostered super inclusive gym by discouraging cliques and… Show more Closed 300+ warm leads at the end of the onboarding program by customizing each class to match the goals, skills, and personalities of the people in attendance; finished with an overall conversion rate exceeding 98%.Mentored clients 1:1 to meet personal fitness goals through safe, fun, workouts. Enabled average people to meet small goals and keep forward momentum in the program by keeping their motivation high.Fostered super inclusive gym by discouraging cliques and typical hierarchies from forming. Modified workouts to make each person grow incrementally from the last class and to allow everyone to have a winning workout, removing or substituting exercises that would frustrate a client instead of positively motivating them to do more. Show less